Overview
Work History
Education
References
Timeline
Generic

Ashley Armstrong

Overview

16
16
years of professional experience

Work History

Cost Control Analyst

Irving Oil Limited
09.2015 - Current
  • Managed and processed all Expense and Capital PO's in support of the team
  • Collected, organize, and input information into database system Oracle and TM1
  • Created and managed project plans, timelines and budgets with Project Managers.
  • Supported budgeting processes by providing accurate forecasts, accruals and timely variance analyses.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
  • Identify variances or trends and make recommendations to correct or mitigate
  • Developed, monitored and updated tracking spreadsheets for compliance requirements in US and Canada.
  • Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.

Food Service Event & Administrative Coordinator

Chartwells - UNBSJ
01.2013 - 09.2015
  • Enhanced attendee experience by meticulously planning and executing event logistics.
  • Established positive relationships with clients, ensuring their needs were met throughout the event planning process and day of.
  • Increased team productivity with effective delegation of tasks and prioritization of responsibilities.
  • Collaborated with cross-functional teams to achieve project objectives within tight timelines.
  • Streamlined office operations by implementing efficient administrative processes and procedures.
  • Conducted post-event analysis, identifying areas of improvement for future events
  • Assisted in the recruitment process by screening resumes, scheduling interviews, and facilitating onboarding activities for new hires.
  • Handled crisis management situations promptly, minimizing negative impact on event outcomes and client satisfaction.
  • Developed creative marketing materials that generated interest and boosted event attendance.
  • Supervised all onsite UNBSJ food service locations Java Moose, Tim Horton's and on-site cafeteria
  • Perform daily safe audits, weekly skims, cashier audits and balances on all registers.
  • Contributed to a positive work environment by proactively addressing employee concerns and fostering open channels of communication among colleagues.

Administrative Billing Coordinator

Pet Health Inc. - PTZ Insurance
05.2009 - 01.2013
  • Optimized billing processes by implementing efficient invoicing and payment tracking systems.
  • Reduced billing errors through consistent review and reconciliation of account discrepancies.
  • Generated monthly billing and posting reports for management review.
  • Daily reporting of gross, individual team member and team revenue to the company
  • Reconciled accounts receivable to general ledger
  • Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
  • Developed customized reports for management, providing valuable insights into trends, anomalies, and opportunities for improvement in the billing process.
  • Coordinated with clients and collections to resolve outstanding balances, resulting in a higher percentage of on-time payments.
  • Performed and assist with IT Developers and Business Analyst with ongoing evaluations upgrades on the in-house system database

Team Lead

Pet Health Inc. - PTZ Insurance
01.2008 - 05.2009
  • Evaluated representative performance regularly, offering constructive feedback and implementing targeted improvement plans as necessary.
  • Manage shift schedules efficiently to ensure adequate coverage during peak hours without compromising service quality.
  • Queue management by exceeding service level agreements and call metric goals
  • Manage escalations and improved customer satisfaction by addressing and resolving complex issues in a timely manner.
  • Supported representatives in navigating difficult interactions with customers, offering guidance on appropriate de-escalation techniques when needed.
  • Assisted HR in hiring decisions by conducting interviews with prospective candidates and evaluating their suitability
  • Coached new team members on service techniques and provided scoring through quality assurance program.

Education

License Certificate - LLQP

Durham College
Oshawa, ON
11.2023

Certificate - Business Analyst

University of Toronto
Toronto, ON
01.2019

Diploma - Business Administration

University of McMaster
Hamilton
04.2018

References

References available upon request.

Timeline

Cost Control Analyst

Irving Oil Limited
09.2015 - Current

Food Service Event & Administrative Coordinator

Chartwells - UNBSJ
01.2013 - 09.2015

Administrative Billing Coordinator

Pet Health Inc. - PTZ Insurance
05.2009 - 01.2013

Team Lead

Pet Health Inc. - PTZ Insurance
01.2008 - 05.2009

License Certificate - LLQP

Durham College

Certificate - Business Analyst

University of Toronto

Diploma - Business Administration

University of McMaster

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Ashley Armstrong