Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ashley Armenta

Perris

Summary

Office professional with a strong foundation in managing front office operations and coordinating patient care. Proven ability to enhance office efficiency and patient experience through effective scheduling and administrative management. Reliable team collaborator known for adaptability and achieving consistent results. Expertise in office management and patient communication

Overview

5
5
years of professional experience

Work History

Dental Front Office Coordinator

Western Dental
06.2022 - Current
  • Provided exceptional customer service to both new and existing patients, addressing inquiries in a prompt and professional manner.
  • Collaborated closely with dentists to coordinate treatment plans that met each individual''s oral health needs while considering insurance constraints or budget limitations when necessary.
  • Contributed to a welcoming environment for patients by maintaining a clean, organized reception area with up-to-date reading materials.
  • Managed financial transactions accurately, processing cash payments, credit cards transactions, and bank deposits in a timely manner.
  • Ensured smooth communication between dental professionals and patients through timely relaying of messages and concerns.
  • Improved revenue collection rates by conducting thorough follow-up on outstanding claims, payments, and account balances.
  • Increased overall office efficiency with diligent management of daily tasks, including answering phones, filing paperwork, and inventory management.
  • Facilitated seamless collaboration among team members by organizing regular staff meetings and coordinating schedules for optimal coverage.
  • Promoted practice growth through targeted marketing efforts such as social media updates, email campaigns, and community outreach events.
  • Provided excellent customer service to create positive experiences and build patient trust.

Cashier Team Lead

Wingstop
02.2021 - 07.2021
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.

Cashier

La Faena
01.2020 - 12.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Acted as an ambassador for the restaurant brand, providing information about menu offerings and upcoming promotions when appropriate.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Collaborated with team members to ensure optimal efficiency during peak dining hours.
  • Balanced multiple responsibilities simultaneously, prioritizing tasks according to immediate needs of the restaurant operation.

Education

Associate of Science - Respiratory Therapist

American Career College
CA
01-2027

High School Diploma -

Perris Lake
Perris, CA
07-2020

Skills

  • HIPAA compliance
  • Dental software proficiency
  • Office administration
  • Phone etiquette
  • Financial coordination
  • Punctual and reliable
  • Friendly and outgoing
  • Team collaboration
  • Verbal and written communication
  • Patient documentation
  • Administrative support
  • Bilingual

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Dental Front Office Coordinator

Western Dental
06.2022 - Current

Cashier Team Lead

Wingstop
02.2021 - 07.2021

Cashier

La Faena
01.2020 - 12.2020

Associate of Science - Respiratory Therapist

American Career College

High School Diploma -

Perris Lake

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Ashley Armenta