Ashley-Ann Shade
Delson,QC
Summary
Experienced Customer Service Representative with 10+ years of experience working in busy, fast-paced call center. Committed to providing prompt, quick and accurate service to large volume of incoming calls.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Kfc calling center
- Handled customer inquiries and suggestions courteously and professionally
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Answered customer telephone calls promptly to avoid on-hold wait times
Cashier
Uniprix
- Operated cash register, collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Processed sales transactions to prevent long customer wait times.
- Scanned customer purchases and supported transactions to streamline sales process.
Barmaid
Le Skratch
- Wiped down tabletops and stoles and mopped floors to maintain clean, well-sanitized environment.
- Recommended menu items, liquor brands, beers and wine selections after assessing customer preferences.
- Maintained spotless, well-stocked bar organized and ready for customer demands.
- Took food and drinks to bar and table customers.
- Checked identification for each person purchasing alcohol.
Restaurant Waitress
PizzaHut
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Operated POS terminals to input orders, split bills and calculate totals.
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Collaborated with host, bus person and cook to serve up food and beverage options.
- Prepared salads, appetizers and garnishes to assist kitchen staff.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Customer service
LinkNow Media
- Assisted customers with questions and resolution of issues to maintain high satisfaction ratings.
- Created and maintained customer accounts while providing exceptional service and support.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Managed customer expectations by clarifying needs, identifying options and recommending products and services.
- Maintained strong call control and quickly worked through scripts to address problems.
Customer Service Associate
GoldTex
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Educated customers on special pricing opportunities and company offerings.
- Greeted customers and responded to informational requests.
Customer Service Representative
Alorica
11.2019 - 06.2023
- Responded to customer requests for products, services, and company information
- Developed customer service policies and procedures to meet and exceed industry service standards
- Investigated and resolved customer inquiries and complaints quickly
Education
High School Diploma -
LaSalle Community Comprehensive High School
LaSalle, QC2008
Skills
- Inbound and Outbound Calling
- Retail sales customer service
- Customer relations
- Product organization
- Store maintenance
- Credit card payment processing
- Active Listening
- Good Listening Skills
Timeline
Customer Service Representative
Alorica
11.2019 - 06.2023
Customer Service Representative
Kfc calling center
Cashier
Uniprix
Barmaid
Le Skratch
Restaurant Waitress
PizzaHut
Customer service
LinkNow Media
Customer Service Associate
GoldTex
High School Diploma -
LaSalle Community Comprehensive High School
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