Ashley Allen
Ottawa,ON
Summary
Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.
Overview
6
6
years of professional experience
Work History
Administrative Assistant
Rankin Rice Wealth Management
10.2022 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping for over 300 clients with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Leveraged CRM tools to track leads and analyze data, optimizing sales efforts for maximum return on investment.
- Input new data, updated old records and cross-checked information to keep marketing database up-to-date.
Administrative Assistant
Vesta Design Centre
03.2020 - 10.2022
- Managed and coordinated 5 executive calendars and schedules along with a showroom calendar, ensuring optimal time management and efficient prioritization of meetings, events, and appointments.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved internal communication by creating and distributing timely meeting agendas, minutes, and follow-up action items.
Assistant Manager
Aldo Shoes
04.2019 - 03.2020
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Conducted monthly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals. Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Education
Ontario College Advanced Diploma - Business Administration, Human Resource Management
Algonquin College
Ottawa, Ontario04-2023
Skills
- Administrative Support
- Advanced Computer Literacy
- Detail-Oriented Data Input
- Client Relations Management
- Task Coordination Skills
- Critical Thinking and Analysis
- Effective Problem Solver
- Strong Conversational Abilities
- Secure Information Handling
- Systematic Data Organization
Timeline
Administrative Assistant
Rankin Rice Wealth Management
10.2022 - Current
Administrative Assistant
Vesta Design Centre
03.2020 - 10.2022
Assistant Manager
Aldo Shoes
04.2019 - 03.2020
Ontario College Advanced Diploma - Business Administration, Human Resource Management
Algonquin College
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