Ashley Allen
Edmonton,AB
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Manager/Bartender/Server
Urban Tavern/The Cabin Pub + Party
04.2017 - 02.2025
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Completed weekly liquor and small-ware orders
- Gained knowledge about programming Micros
General Manager
The Canadian Brewhouse
12.2015 - 02.2017
- Manange Biweekly Payroll
- Sign off on invoices, ensuring product was received or repairs were completed
- Monitor store maintenance and overall upkeep
- Liaise with DayForce and kept track of employees hours accurately
- Confirm all reservations in a timely manner
- Coordinate many fundraisers at the store
- Train new Assistant and Service Managers
- Analyze operational issues, such as stock levels, wastage and theft and establish procedures to alleviate these problems
- Focus on achieving monthly budgets
- Responsible for hiring new team members for the Front and Back of House
- Follow up with junior management on their Accountability
- Conduct weekly manager meetings with the Front and Back of House
- Prepare Daily Cash Out procedures for entire store
- Engage with guests and focused on building new customers and regulars
Assistant Manager/Corporate Trainer
The Canadian Brewhouse
08.2007 - 12.2015
- Train staff in service, sanitation, food and drink knowledge
- Perform various financial procedures such as cash handling, Debit and Credit transactions
- Supervise and delegate cleaning duties for Front and Back of House
- Resolve customer issues regarding food and beverage service
- Control inventories for small ware, office and liquor
- Assign duties, responsibilities and work stations to staff in accordance with work requirements
- Responsible for on-site VLT machines and reporting to Alberta Gaming and Liquor Commission
- I started as a server and continued to grow in this company to achieve General Manager
- I assisted with the opening of nine locations in Alberta while I was a Corporate Trainer
Server/Supervisor
The Nest in NAIT
08.2004 - 11.2007
- Greet guests and seat them
- Converse with patrons to ensure satisfaction with food and service and make conversation
- Inspect dining and serving areas to ensure cleanliness and proper setup
- Supervise Front of House staff to ensure that patrons receive prompt and courteous service
- Operate cash registers, accepting payments for food and beverage and ensure till was balanced
- Prepare cash receipts after establishment closed, balance daily cash outs and make bank deposits
- Plan parties or other special events
- Serve food and beverage in large events; such as Ookfest
- Cater to musicians, that NAIT hosted
- Volunteer with various charity events around the campus
Education
Highschool -
Eastglen Highschool
Edmonton, ABSkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Task delegation
- Goal setting
- Vendor management
Certification
- First Aid & CPR Level C, 02/01/18, 02/01/21
- ProServe
- ProTect Security Staff Training
- Food Safe
- Reel Facts
Additional Information - References
References upon request
Languages
English
Professional Working
Timeline
Manager/Bartender/Server
Urban Tavern/The Cabin Pub + Party
04.2017 - 02.2025
General Manager
The Canadian Brewhouse
12.2015 - 02.2017
Assistant Manager/Corporate Trainer
The Canadian Brewhouse
08.2007 - 12.2015
Server/Supervisor
The Nest in NAIT
08.2004 - 11.2007
Highschool -
Eastglen Highschool
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