Ashley Alaniz
Dos Palos
Summary
Dynamic leader with a proven track record at Family Promise Of Modesto, enhancing client satisfaction and team performance. Excelled in food service management and exceptional communication, achieving significant growth and efficiency. Skilled in fostering strong client relationships and leading teams to exceed sales targets through innovative strategies and continuous improvement.
Developed organizational and interpersonal skills in vibrant hospitality environment, ready to transition into new field. Gained expertise in managing schedules, coordinating events, and optimizing customer experiences with focus on efficiency and satisfaction. Seeking to leverage these transferable skills in new professional challenge.
Overview
7
7
years of professional experience
Work History
Hospitality Coordinator
Family Promise Of Modesto
11.2024 - 01.2025
- Maintained exacting standards of quality and performance.
- Increased clients by carefully training staff to be accountable and motivated through hands-on training.
- Identified and resolved customer complaints concerning food or lodging.
- Monitored revenue decision making-processes to provide support and aid to senior leadership.
- Created healthy nutritious menus to serve at important functions.
- Cross- trained employees in areas to meet customers' needs and expectations.
Head Server
The Morning Star Company
08.2022 - 09.2024
- Maintained a clean, safe, and welcoming environment through regular monitoring of dining areas and server stations.
- Increased restaurant revenue by upselling menu items and promoting daily specials.
- Monitored staff performance regularly, providing constructive feedback for continuous improvement in their roles as servers.
- Trained new servers to uphold company standards in customer service, food handling, and overall professionalism.
- Trained staff members on use of POS system.
- Resolved guest complaints, addressing issues promptly to foster a positive dining experience.
- Handled high-pressure situations with poise, ensuring a positive experience for both staff and customers.
- Modeled strategies to wait staff for delivering exceptional and friendly service to every guest, every time.
- Provided support to management in the development and implementation of new policies and procedures, ensuring consistency in service standards across the team.
- Closed out cash drawer at end of each shift, reconciling totals and resolving discrepancies to maintain financial accuracy.
- Contributed to the restaurant''s reputation for exceptional service by consistently receiving positive reviews from satisfied guests.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Collaborated with kitchen staff to ensure timely delivery of orders while maintaining food quality standards.
- Trained new staff on restaurant operations and policies to strengthen performance.
- Managed food resources, memorized orders, and coordinated customer service.
- Increased sales per customer by listening actively and recommending relevant menu items.
- Stayed up-to-date on menu changes to help customers make food choices.
- Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Inspected FOH stock to identify shortages, replenish supply and maintain consistent inventory.
Regional Manager
Firebaugh Travel Plaza
03.2018 - 07.2022
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
- Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
- Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
- Established and maintained operational standards for 3 locations.
- Streamlined operational processes for increased efficiency by identifying areas of improvement and implementing necessary changes.
- Supervised staff to optimize brand expansion initiatives and productivity.
- Mentored and developed high-potential employees for leadership roles through individualized career development plans and opportunities for growth.
- Boosted regional sales by implementing targeted marketing strategies and fostering strong client relationships.
- Improved talent recruitment processes by enhancing job descriptions, streamlining interview procedures, and partnering with local educational institutions for pipeline development.
- Optimized inventory management systems for reduced stock discrepancies, minimizing losses due to shrinkage or obsolescence.
- Motivated regional staff to achieve ambitious sales targets by establishing a competitive incentive structure and celebrating team accomplishments.
- Implemented cost-cutting measures across the region that led to significant savings without compromising service quality or employee satisfaction.
- Supervised various locations, enforcing high-quality standards of operation.
Education
High School Diploma -
Dos Palos High School
Dos Palos, CA06-2002
Skills
- Strong organization
- Food safety
- Exceptional communication
- Key control
- Upselling services
- Inventory counting
- Property maintenance
- Software knowledge
- Training expertise
- Food service management
- Cash balancing
- Time management proficiency
- Customer service
- Teamwork and leadership
- Multitasking ability
- Customer satisfaction
- Food and beverage operations
Timeline
Hospitality Coordinator
Family Promise Of Modesto
11.2024 - 01.2025
Head Server
The Morning Star Company
08.2022 - 09.2024
Regional Manager
Firebaugh Travel Plaza
03.2018 - 07.2022
High School Diploma -
Dos Palos High School
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