Ashley Agostini
Customer Service Representitive
San Jose
Summary
Veterinary professional with a strong focus on animal welfare and clinical support. Adept at assisting with medical procedures and maintaining detailed patient documentation. Recognized for collaborative teamwork and adaptability in high-energy environments. Excels in animal handling and client communication. Dependable Manager skilled in operations management, known for effectively leading teams to meet production targets and work efficiently. Well-organized, self-motivated, and knowledgeable about successful strategies for managing fast-paced work environments.
Overview
6
6
years of professional experience
Work History
Assistant General Manager
State of Mind Public House and Pizzaria
10.2022 - Current
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Developed and implemented policies and procedures to improve customer service and satisfaction.
- Handled cash accurately and prepared deposits.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
Veterinary Assistant/Receptionist
Mission Valley Pet Clinic
08.2020 - 08.2022
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Promoted preventive care services by educating clients on the importance of routine check-ups, vaccinations, and dental cleanings.
- Contributed to a clean and safe environment by maintaining surgical instruments, equipment, and facilities.
- Provided customer support to clients, answering questions and addressing concerns.
- Contributed teamwork flexibility adaptability willingness learn new skills support colleagues achieve practice goals objectives.
- Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
Bartender
Dave & Buster's
06.2019 - 08.2022
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Education
Associate of Arts - History
San Diego City College
San Diego, United States06-2021
Skills
- Operations management
- Strategic planning skill
- Team leadership expertise
- Process improvements
- Animal safety
- Reception area maintenance
- Patient restraint
- Medication administration
- Client communication
- Vaccine administration
- Cleaning and sanitizing
- Procedure support
Timeline
Assistant General Manager
State of Mind Public House and Pizzaria
10.2022 - Current
Veterinary Assistant/Receptionist
Mission Valley Pet Clinic
08.2020 - 08.2022
Bartender
Dave & Buster's
06.2019 - 08.2022
Associate of Arts - History
San Diego City College
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