Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

ASHLEY ABBOTT

North Battleford,SK

Summary

Driven to exceed and build staff and customer support. Meticulous and systematic administration skills in managing clerical needs. To deliver positive experiences and grow within the organization to contribute high quality customer care.

Overview

10
10
years of professional experience

Work History

Administrative Assistant

HRO Chartered Professional Accountants
02.2023 - Current
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Assembled personal, estate and corporation tax returns.

OPERATIONS SUPPORT ANALYST

Innovation Credit Union
07.2016 - 07.2018
  • Created reports, customer communications and financial statements
  • Conducted Wire Transfers, overdraft reports and internal banking reports
  • Member support services and financial problem solving
  • Open Anywhere Subsequent Accounts
  • Auditing of personal documents.

MEMBER SERVICE REPRESENTATIVE

Innovation Credit Union
04.2014 - 07.2016
  • Managed customer conflicts and challenging situations by staying calm and accessing internal knowledge bases to develop strategic solutions
  • Answered member questions about products and services
  • Processed cash and check deposits every day
  • Delivered quality service by assessing, advising and assisting credit union members
  • Cashed customer checks, verified identification and checked account balances in accordance with bank policy.

Education

Registered Massage Therapy -

01.2010

High School Diploma -

Tumbler Ridge Secondary School
Tumbler Ridge, BC
06.2006

Skills

  • Exceptional Communication Skills
  • Quick Learner
  • Strong Client Relations
  • Team Building
  • Open Minded

References

  • ALICIA KENNEDY, CO-WORKER HRO CHARTERED PROFESSIONAL ACCOUNTANTS, 306-306-481-6456


  • ALEXSANDRA PEREPELJUK, CO-WORKER INNOVATION CREDIT UNION, 306-480-9897

Timeline

Administrative Assistant

HRO Chartered Professional Accountants
02.2023 - Current

OPERATIONS SUPPORT ANALYST

Innovation Credit Union
07.2016 - 07.2018

MEMBER SERVICE REPRESENTATIVE

Innovation Credit Union
04.2014 - 07.2016

Registered Massage Therapy -

High School Diploma -

Tumbler Ridge Secondary School

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ASHLEY ABBOTT