Summary
Overview
Work History
Education
Skills
Languages
Licenses
Timeline
Generic

Ashley A Allen

Welland,Canada

Summary

Sales and Customer Service Manager experienced working in challenging environments. Excited about the opportunity to take next career step with your company. Dedicated professional with demonstrated strengths in recruitment, management, insurance, customer service, time management and trend tracking. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.

Overview

20
20
years of professional experience

Work History

Insurance Sales Broker

Scoop Insurance
10.2024 - Current
  • Implemented sales strategies to increase revenue.
  • Devised creative solutions for overcoming objections from prospective customers during negotiation stages, ultimately securing business.
  • Maintained accurate records of all sales activities, including client meetings, presentations, proposals, and contracts.
  • Delivered compelling product information tailored to individual clients'' needs, leading to higher closing rates.

Talent Acquisition Manager

Foundever
05.2015 - 02.2024
  • Increased team results by leveraging metrics to track recruitment activities against goals.
  • Drove enterprise talent acquisition strategies based on human resources and talent acquisition data.
  • Collaborated with hiring managers to identify ideal candidate profiles for open positions.
  • Analyzed hiring data to identify trends and improve overall talent acquisition efforts.
  • Engaged and partnered with business leaders to understand hiring requirements and formulate successful talent acquisition strategies to meet different needs.
  • Streamlined application process through use of applicant tracking systems ATS.
  • Provided regular updates on recruitment progress to senior management.
  • Ensured compliance with all relevant employment laws throughout recruitment process.
  • Facilitated communication using traditional channels and remote collaboration software.
  • Prepared and executed innovative and forward-thinking recruiting strategies.
  • Owned weekly, monthly and quarterly business-specific reporting on departmental and team hiring goals.
  • Conducted thorough candidate screenings, including interviews and reference checks.
  • Brought in new candidates through special hiring events, online recruitment drives and in-person interview days.

Customer Service Manager

Sitel Corporation
10.2005 - 08.2012
  • Maintained customer satisfaction with professional management of complex escalated customer concerns.
  • Trained employees by providing performance feedback and coaching in service techniques.
  • Directed team of customer service professionals, monitored work quality and motivated performance to meet strict targets.
  • Oversaw hiring, training, and development of customer service staff.
  • Audited phone, email, chat and other customer interactions to enforce service standards.
  • Monitored performance metrics and provided regular feedback to team members.
  • Performed process audits to support adherence to procedures and recommend process improvements.
  • Managed disciplinary processes, completed performance reviews and made hiring decisions to positively impact customer service delivery.
  • Managed customer service teams to ensure efficient and effective resolution of client issues.
  • Fostered positive working environment that encouraged teamwork, motivation, and strong commitment to providing excellent customer service.
  • Conducted regular meetings with staff to review performance goals and address any challenges or obstacles.
  • Provided coaching sessions for employees struggling to meet performance targets or needing additional support.
  • Evaluated employee performance through regular appraisals, identifying areas for improvement and growth opportunities.
  • Monitored employee performance using real-time data and reports.

Education

Social Service Work - Social Work

Niagara College
Welland, ON
04.2014

Skills

  • Insurance
  • Talent management
  • Candidate Sourcing
  • Performance management
  • Corrective Action Planning
  • Forecasting Employment Needs
  • Hiring and Onboarding
  • Applicant testing
  • Applicant tracking systems
  • Data-driven decision making
  • Team leadership
  • Employee Relations
  • Employee Recognition Programs
  • Exit Interviews and Processes
  • Interviewing techniques
  • Cross-functional collaboration
  • Recruitment
  • Confidential Document Control
  • Performance monitoring
  • Recruitment and hiring

Languages

English
Native or Bilingual

Licenses

Current RIBO License

Timeline

Insurance Sales Broker

Scoop Insurance
10.2024 - Current

Talent Acquisition Manager

Foundever
05.2015 - 02.2024

Customer Service Manager

Sitel Corporation
10.2005 - 08.2012

Social Service Work - Social Work

Niagara College

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Ashley A Allen