Ashlene McCartan
Long Beach Unified School District
Long Beach
1
Certification
29
years of professional experience
Results-driven Supervisor experienced in team leadership and operational management. Delivered timely project completion through effective task assignment, employee training, and conflict mediation. Fostered collaboration and optimized processes, contributing to a productive work environment aligned with organizational goals.
Work History
Supervisor
19 Years 2 Months- Plan, organize, oversee and participate in the activities and operations of an Expanded Learning Opportunities Program (ELO-P) site; assure program compliance with applicable health and safety regulations; create and maintain an orderly and clean environment.
- Train and evaluate the performance of assigned staff; schedule and arrange for staffing coverage; interview and select employees and recommend transfers, reassignment, termination and disciplinary actions; complete and submit payroll timesheets.
- Resolved customer and parent complaints by actively listening to concerns and providing effective solutions, resolved issues, and adjusted policies to meet changing needs.
- Communicate with and serve as a liaison between District staff, students, families and others to exchange information, coordinate activities and resolve issues or concerns.
- Handled customer/parent complaints, resolved issues, and adjusted policies to meet changing needs.
- Served as liaison among District staff, students, families, and others to facilitate information exchange, coordination of activities, and resolution of concerns.
- Perform a variety of program associated clerical work including answering telephones, filing, duplicating and typing materials, composing written materials, and preparing and maintaining a variety of records, logs and files related to assigned activities and personnel.
- Supervised daily operations, ensuring compliance with district policies and regulations.
- Coordinated staff schedules, optimizing resource allocation and efficiency.
- Mentored new employees, fostering professional development and team cohesion.
- Implemented training programs, enhancing staff performance and student engagement.
- Developed strategies to improve classroom management and instructional practices.
- Conducted performance evaluations, providing constructive feedback for continuous improvement.
- Analyzed operational processes, identifying opportunities for increased effectiveness and innovation.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Facilitated seamless communication between departments, ensuring that all teams were aligned with company goals.
- Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
- Streamlined inventory management processes, leading to more organized and efficient a stock handling system.
Contract Administrative Assistant
6 Months- Developed and updated spreadsheets and databases to enhance tracking and reporting of performance and sales data.
- Executed record filing system, improving document organization and management efficiency.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Scheduled office meetings and client appointments for staff teams.
- Maintained databases for tracking and recording customer data, ensuring accuracy and accessibility.
Dance Instructor
15 Years 3 Months- Coordinated and administered complete dance program to enhance student engagement and performance.
- Planned routines for recitals and performances.
- Provided individualized instruction to students during scheduled appointments. to students by appointment.
- Created healthy and safe learning a healthy and safe learning environment for all students by implementing class rules and promoting mutual respect and gentle discipline.
- Resolved student and parent issues through effective communication in person, via email, and by phone.
- Adapted teaching styles to meet diverse student needs, fostering inclusive learning an inclusive learning environment.
Education
Bachelor of Arts Incomplete - Liberal Studies
Skills
Performance management
Training and mentoring
Employee training
Team leadership
Customer service
Customer relations
Effective communication strategies
Relationship building
Data management
Microsoft Office
Collaboration tools
Goal-oriented
Certification
- Suicide Prevention
- Child Abuse and Mandated Reporting and Student Employee Interaction
- Cybersafety
- Prevention of Bullying
- Sexual Harassment
- CPR and 1st Aid
SUCCEED with TRUE-SPEAK
SUCCEED with TRUE SPEAK is a professional leadership and communication program. It helps school leaders and managers use clear, respectful, and legally sound methods to supervise staff.
Timeline
Contract Administrative Assistant
ALTA Roofing And Waterproofing
07.2019 - 01.2020Read More
Supervisor
Long Beach Unified School District
08.2007 - CurrentRead More
Dance Instructor
McCartan School Of Irish Dancing
09.1997 - 12.2012Read More
California State University - Long Beach
Bachelor of Arts Incomplete from Liberal Studies
Read More