Ashleigh Redfern
Oakville,Ontario
Summary
Motivated to learn, grow and excel in Customer Service Management. Experienced Manager with over 15 years of experience in both Hospitality and New Home Construction. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
16
16
years of professional experience
1
1
Certification
Work History
New Home Specialist
Mattamy Homes
Milton, Ontario
05.2017 - Current
- Performed home evaluations and orientations for new homeowners prior to pre-delivery home ownership
- Drafted quality assurance inspection reports for purchases, sales and workers for home repairs before move-ins and final steps.
- Reviewed drawings and assessed construction against plans.
- Interactions with other departments of new home construction, customer care, design, sales.
- Liaison between the homeowner and builder with main focus of teaching about the new home and warranty process.
- Provided an excellent customer service experience with all clients, excellent rapport with associated construction and warranty departments
Food and Beverage Manager
Service Inspired Restaurants
Oakville, ON
01.2009 - 04.2017
- Resolved customer complaints involving food or beverage quality and service.
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Verified staff compliance with accepted food and drink safety regulations, suggesting remedial training where necessary.
- Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
- Managed bar and wait staff and directed hiring program.
Food & Beverage Manager
The Royal Canadian Yacht Club
01.2007 - 01.2009
- Drove excellent customer service through coaching, role modeling and incorporating customer feedback to reinforce and improve quality of service.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
- Performed cash handling activities and secured nightly bank deposits.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
Education
Associate of Arts - Social Sciences
McMaster University
Hamilton, ONBachelor of Arts - Hotel, Resort And Restaurant Management
Humber College
Toronto, ON06.2005
Skills
- Sales Promotion
- Open House Management
- Closings Coordination
- Home Inspections
- Employee Relationships
- Customer Service and Assistance
- Patient and Empathetic
- Team-Oriented and Cooperative
Certification
WHMIS
Smart Serve
St. Johns First Aid/CPR
National Food Handling Safety Association
Timeline
New Home Specialist
Mattamy Homes
05.2017 - Current
Food and Beverage Manager
Service Inspired Restaurants
01.2009 - 04.2017
Food & Beverage Manager
The Royal Canadian Yacht Club
01.2007 - 01.2009
Associate of Arts - Social Sciences
McMaster University
Bachelor of Arts - Hotel, Resort And Restaurant Management
Humber College
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