Ashleigh Morgan
Ottawa,ON
Summary
Results-driven Property Operations Manager with expertise in customer service and conflict resolution. Proven ability to resolve tenant complaints and ensure satisfaction while managing on-site projects efficiently.
Overview
20
20
years of professional experience
Work History
Live-In Property Operations Manager
CLV Group
Ottawa, Ontario
03.2022 - Current
- Utilized various software programs such as Microsoft Office Suite or Yardi Voyager for data entry purposes .
- Supervised team members to maintain high-quality work and operational efficiency.
- Administered lease documentation and prepared move-in/move-out procedures.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Ensured that all rent payments were collected on time by following up with delinquent tenants.
- Prepared letters, memos, reports, spreadsheets and other documents using Microsoft Office Suite applications.
- Oversee and coordinate on-site construction teams, subcontractors, and suppliers.
- Mitigate on-site risks by implementing effective, real-time solutions that keep projects on track.
- Inspect grounds, facilities, and equipment routinely to determine the necessity of repairs or maintenance.
- Investigate complaints, disturbances, and violations, and resolve problems following management rules and regulations.
Assistant Property Manager
Hollyburn Properties
Ottawa, Ontario
08.2021 - 03.2022
- Meet with prospective tenants to show the property, explain the terms of occupancy, and provide information about local areas.
- Maintain records of sales, rental, or usage activity, special permits issued, maintenance and operating costs, or property availability.
- Determine and certify the eligibility of prospective tenants, following government regulations.
- Clean common areas, change light bulbs, and make minor property repairs.
- Plan, schedule, and coordinate general maintenance, major repairs, and remodeling or construction projects for the residential property.
- Negotiate the lease of a unit, and complete or review appropriate documents and forms.
Sanitation Worker / Shift Supervisor
Omni Facilities
Petawawa, Ontario
09.2005 - 05.2017
- Clean building floors by sweeping, mopping, scrubbing, or vacuuming.
- Follow procedures for the use of chemical cleaners and power equipment to prevent damage to floors and fixtures.
- Strip, seal, finish, and polish floors.
- Requisition supplies or equipment needed for cleaning and maintenance duties.
- Cleaned and maintained various secured buildings at C.F.B. Petawawa
- Performed Quality Control and Quality Assurance to ensure high standards.
Education
WHMIS
11-2025
First Aid
Skills
- Customer service
- Yardi software
- Conflict resolution
- Project management
- Team leadership
- Microsoft Office
- Maintenance & repair
Timeline
Live-In Property Operations Manager
CLV Group
03.2022 - Current
Assistant Property Manager
Hollyburn Properties
08.2021 - 03.2022
Sanitation Worker / Shift Supervisor
Omni Facilities
09.2005 - 05.2017
WHMIS
First Aid