Ashleigh McLean
Val-Caron
Summary
Organized and dedicated professional with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
MEDICAL SECRETARY
Capreol Nurse Practitioners Clinic
11.2024 - Current
- Greets patients upon arrival, assesses and directs to appropriate clinic areas as needed
- Answers phone and books appointments with providers and/or Interprofessional health care providers (IHPs)
- Alerts clinical team members of emergencies as required
- Places patients in examination rooms as needed
- Ensures exam rooms orderly and clean before placing patients and tidies following patient visits as needed
- Maintain phone system greetings
- Performs clerical duties (e.g
- Photocopies, faxes, e‐mails, picks up/delivers mail)
- Facilitates/confirms/monitors the booking of referrals
- Reviews outstanding referrals at least every three months
- Assists with patient communications (e.g
- Writing or organizing letter mail outs, phone calls, electronic reminders)
- Types/transcribes/organizes send out of letters, referrals, meeting minutes and/or other correspondence as needed
- Maintains inventory of office supplies/equipment and requests refill from Administrative Lead as needed
- Ensures general cleanliness of clinic including waiting room and lavatories
- Prepare charts and invoices as required
- Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
- Managed front desk operations efficiently while greeting patients warmly and addressing their concerns professionally.
- Maintained a clean and organized office environment to promote a positive atmosphere for both staff and patients.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Maintained current and accurate medical records for patients.
SAFETY ADMINISTRATION
TESC Contracting
11.2022 - 12.2023
- Work in collaboration with management to identify safety-related issues and ensure adherence to safety policies; provide guidance and support as needed
- Organize and file Company and WSIB related safety documentation
- Maintain filing and reporting systems for the Health & Safety Department
- Record detailed meeting minutes for Health & Safety meetings
- Generate and maintain safety reports (Man hours, TRIFR, etc)
- Respond to requests for information
- Distribute emails, correspondence memos, and other required information
- Schedule safety training for employees
- Assist with field support when needed
- Prepare Health, Safety and Risk audit reports and monthly reports
- Demonstrated organizational and time management skills with the ability to multi-task
- Knowledge and understanding of the Safety Software SiteDocs and eCompliance
- Preparation of safety documents for upcoming tenders/job bids
Clerk/Typist
Health Sciences North
01.2021 - 01.2022
- Receive incoming Covid-19 samples
- Enter patients information into MediTech and update any changes
- Complete daily faxing of results to surrounding area homes/businesses
- Accurately file multiple folders of previously processed results
- Amend discrepancies or errors with samples identifiers
- Answer/make phone calls to surrounding area nursing homes/hospitals
Health Care Aide
St. Gabriel’s Villa
01.2019 - 01.2021
- Provide physical support to assist patients to perform daily living activities
- Answer patient call bells to determine patients’ needs
- Turn or reposition bed ridden patients
- Review patients dietary restrictions, food allergies, and preferences to assure patient receives appropriate diet
- Observe or examine patients to detect symptoms that may require medical attention
- Document or otherwise report observations of patient behavior, complaints, or physical symptoms to nurse
- Exercise patients who are paralyzed, or have restricted mobility
- Feed patients or assist patients to eat or drink
- Communicate with patients to ascertain feelings or need for assistance or social and emotional support
Nursing Student
Health Sciences North
09.2014 - 01.2018
- Building Rapport
- Interpersonal Relations
- Listening Skills
- Demonstrates organizing/planning ability
- Demonstrates exceptional personal work ethic
- Attention to detail
- Excellent organizational skills
- Able to manage multiple tasks and set priorities in a fast-paced environment
- Demonstrates database and word processing skills
- Able to work in team settings
- Demonstrates effective problem-solving skills
- Excellent interpersonal skills
- Demonstrates effective written and oral communication skills
Education
Practical Nursing -
Cambrian College
Sudbury, Ontario05.2018
Pre-Health Sciences -
Cambrian College
Sudbury, Ontario05.2013
Restorative Care Certificate -
Western University
London, Ontario11.2012
Skills
- Critical thinking
- Judgment and Decision making
- Active Learning
- Communication and Media
- Time Management
- Social Perceptiveness
- Customer and Personal Service
- Bilingual
- Complex Problem Solving
- Clerical
- Negotiation
- Clinical support
- Strong organizational skills
- Patient confidentiality adherence
- Professional telephone etiquette
- Payment collection
- Electronic recordkeeping
- EMR updating
- Conflict resolution techniques
Certification
- IHSA-COR Essentials
- VALE Site Specific Training (Tier 1, Tier 2, CARS, ZES, Supplemental Environmental Training)
- Glencore Smelter Indoc
- Valid Half Mask Respirator Fit Test
- Sudbury INO General Orientation
- Valid WHMIS
- Health & Safety in 4 Steps
- Valid First Aid Training
- Managing an Opioid Poisoning and Naloxone training
- IHSA-Entry Level Construction
- Indigenous Awareness Training
- JHSC Part One Training
- Confined Space Awareness Training
References
Available upon request
Highschooldiploma
Has successfully obtained High School Diploma
Languages
French
Limited Working
English
Native or Bilingual
Timeline
MEDICAL SECRETARY
Capreol Nurse Practitioners Clinic
11.2024 - Current
SAFETY ADMINISTRATION
TESC Contracting
11.2022 - 12.2023
Clerk/Typist
Health Sciences North
01.2021 - 01.2022
Health Care Aide
St. Gabriel’s Villa
01.2019 - 01.2021
Nursing Student
Health Sciences North
09.2014 - 01.2018
Pre-Health Sciences -
Cambrian College
Restorative Care Certificate -
Western University
Practical Nursing -
Cambrian College
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