Ashleigh Markowitz
San Francisco
Summary
Skilled homeless service worker and case manager with 5 years of experience customer service and 2 years of experience in social work. Proven ability to assess client needs, develop individualized service plans, and advocate for clients in complex housing systems. Committed to fostering supportive relationships and achieving stable housing goals for individuals experiencing homelessness. Experienced in providing exceptional customer service in fast-paced restaurant/cafe environments, ensuring client satisfaction and effective communication. Authorized to work in the US for any employer
Overview
5
5
years of professional experience
1
1
Certification
Work History
Homeless Service Worker and Case Manager
Community Action Partnership of San Luis Obispo
03.2024 - Current
- Assessed clients' needs, developed individualized service plans, and connected them with appropriate resources and support
- Provided comprehensive case management services to individuals experiencing homelessness
- Collaborated with community organizations, government agencies, and landlords to secure safe and affordable housing options for clients
- Conducted thorough intake interviews to gather relevant information about clients' housing situations and barriers
- Advocated for clients in navigating the complex housing system, ensuring their rights were protected
- Maintained accurate and up-to-date client records, progress notes, and documentation of services provided
- Monitored client progress towards achieving stable housing goals through regular check-ins and follow-ups
- Developed relationships with local shelters, transitional housing programs, and other temporary accommodations to assist clients in finding suitable interim solutions
- Maintained accurate and confidential case documentation in compliance with state and federal guidelines
- Responded to crisis situations with empathy and professionalism, including conflict de-escalation and emergency referrals
Baker/Cook
Sally Loo's Wholesome Cafe
12.2023 - 02.2025
- Food handler’s certificate
- Proper communication while working in a kitchen
- Followed detailed recipes and adapted to last-minute dietary requests, contributing to a flexible and customer-focused kitchen culture
- Prep work for convenience throughout the week
- Monitored product freshness and rotated inventory according to FIFO practices to minimize waste and certify quality
- Operated both hot and cold stations on the line, managing orders in a fast-paced environment
- Baker position experience: scones, cookies, vegan donuts, muffins, granola, bread pudding, quiche
Hostess, Expo, Busser
Yolked
11.2022 - 08.2023
- Operating donut fryer & making the batter
- Menu memorization
- Managed to-go orders from DoorDash, LiveYolked, and over the phone
- Greeting customers warmly and guiding them to the proper table with menus, silverware, and doughnuts
- Greeting customers warmly
- High communication with servers/kitchen staff at all times to make certain that a proper flow of customers
Barista/Bartender
Leryna Bistro
06.2022 - 08.2022
- Expertly prepared and served a variety of coffee beverages, including espresso, cappuccino, latte, cold brew, cocktails, beers, and wines to patrons in a fast-paced bar environment
- Managed inventory levels to verify an adequate supply of coffee beans, milk, syrups, and other ingredients
- Trained new baristas on proper brewing techniques, drink recipes, and customer service protocols
- Handled cash transactions accurately while following company policies regarding cash handling procedures
- Resolved customer complaints promptly and effectively to maintain high levels of satisfaction
- Collaborated with team members to create new seasonal beverage offerings
Hostess/busser/expo/cook
Harbor Grille
05.2020 - 06.2022
- Efficiently communicated food orders from the kitchen to the appropriate servers, ensuring accurate and timely delivery
- Collaborated with kitchen staff to make certain that all dishes were properly prepared and presented before being served to guests
- Maintained a clean and organized work area, adhering to health and safety regulations at all times
- Assisted in plating and garnishing dishes, ensuring they met quality standards and were visually appealing
- Effectively managed multiple orders simultaneously during busy periods, prioritizing tasks based on urgency
- Coordinated with servers to ensure that each table received their correct food orders promptly
- Provided exceptional customer service by addressing any concerns or special requests from guests regarding their food orders
- Demonstrated strong attention to detail when checking food items for accuracy before delivering them to customers' tables
Education
College - Psychology
Cuesta College
San Luis Obispo, CA12.2023
High school diploma - undefined
Whitefish High School
Whitefish, MT08.2022
Skills
- Food handling (5 years)
- Homeless services (2 years)
- Barista experience
- POS
- Baking
- Social work
- Host/Hostess
- Cashiering
- Food Safety
- All around restaurant experience
- Case management
- Hospitality
Certification
- Driver's License
- Food Handler Certification
Timeline
Homeless Service Worker and Case Manager
Community Action Partnership of San Luis Obispo
03.2024 - Current
Baker/Cook
Sally Loo's Wholesome Cafe
12.2023 - 02.2025
Hostess, Expo, Busser
Yolked
11.2022 - 08.2023
Barista/Bartender
Leryna Bistro
06.2022 - 08.2022
Hostess/busser/expo/cook
Harbor Grille
05.2020 - 06.2022
High school diploma - undefined
Whitefish High School
College - Psychology
Cuesta College
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