Ashleigh Jonk
Peace River,AB
Summary
Versatile professional serves as first point of contact for patients by verifying insurance, handling paperwork and preparing records. Patient-oriented and helpful candidate familiar with MS Office and EMR systems coupled with thorough knowledge of medical terminology. Committed to providing personalized service and quality patient care.
Overview
8
8
years of professional experience
Work History
Medical Office Assistant Practicum
Sunrise Medical Clinic
11.2023 - 11.2023
- Serve as a receptionist of the medical facility by greeting customers as they enter, setting them up appointments and directing them when it’s their turn for treatment.
- Coordinate appointments with doctor and patients schedules and make any modifications such as cancellations or date changes necessary.
- Create and update patients’ electronic health records and verify their insurance before submitting and insurance claims to providers.
- Greeting patients and showing them to their rooms.
- Taking Accurate Blood Pressure readings, hight and weight.
- Labeling Tests and swabs correctly and filling out proper forms.
Guest Service Agent
Quality Hotel
03.2021 - 11.2023
- Collected room deposits, fees, and payments.
- Greeted guests upon arrival and offered assistance.
- Assisted guests with check-ins, account inquiries and any additional services needed.
- Maintained consistent positive customer feedback.
Guest Service Agent
Super 8
05.2018 - 07.2020
- Responded to incoming guests, telephone calls and email inquiries with efficiency and professionalism.
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
- Streamlined check-in process to decrease wait times and increase customer satisfaction.
- Provided guests with information on local attractions, restaurant and transportation services to enhance stay.
Sandwich Artist
SUBWAY®Restaurants
05.2016 - 04.2018
- Kept workplace clean and organized in line with restaurant policies.
- Greeted guests, promoted specials, and took orders.
- Prepared and presented food in compliance with health and safety guidelines.
- Trained team members to prepare sandwiches and other items according to instructions.
- Restocked and rotated stock in display case to mitigate stock loss.
Education
Diploma - Medical Office Assistant
ABM College
Calgary, AB11.2023
High School Diploma -
Glenamry High School
Peace River, AB06.2015
Skills
- Phone and Email Etiquette
- Patient Flow
- Computer Skills
- Problem-Solving
- EMR Software
- Positive Attitude
- Medical Terminology
- Flexible Schedule
- Patient Care
- Customer Service
- Professionalism
Timeline
Medical Office Assistant Practicum
Sunrise Medical Clinic
11.2023 - 11.2023
Guest Service Agent
Quality Hotel
03.2021 - 11.2023
Guest Service Agent
Super 8
05.2018 - 07.2020
Sandwich Artist
SUBWAY®Restaurants
05.2016 - 04.2018
Diploma - Medical Office Assistant
ABM College
High School Diploma -
Glenamry High School
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