Ashleigh Grave
Welland,Canada
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
2025
2025
years of professional experience
Work History
Owner
Holistically Curated
09.2023 - Current
- Monitored patient progress and documented nutritional information in patient charts and records.
- Prepared detailed reports for clients outlining dietary recommendations, lifestyle adjustments, and supplement suggestions based on assessment findings.
- Enhanced client accountability through regular follow-ups, adjusting nutritional recommendations as needed based on progress and feedback.
- Planned nutritious meal options for individuals with various health needs and conditions.
- Completed detailed nutritional assessments of each patient based on health history, medical conditions, and energy requirements.
Operations Analyst
FirstOntario Credit Union
03.2022 - 09.2023
- Designed plans to improve operations and suggested changes to systems for overall organization.
- Worked with engineers and technical staff to recommend hardware and software adjustments and resolve design flaws.
- Contributed to successful launch of new products and services through rigorous testing and quality assurance checks.
- Assessed operational performance to identify areas for improvement.
- Optimized operational efficiency by analyzing and streamlining processes.
- Identified inefficiencies in current systems, recommending adjustments that resulted in increased productivity levels.
Learning and Development Specialist
FirstOntario Credit Union
07.2018 - 03.2022
- Assessed learning gaps while identifying additional support needed for staff while keeping the employee experience top of mind
- Managed several projects at a time while successfully achieving respective deadlines
- Assessed gaps and opportunities for improvements of existing training programs to make them more engaging and accessible for larger number of learner types
- Adjusted several training programs from in class to virtual to accommodate Covid 19, ensuring staff were still able to receive training
- Lead several projects working closely with business partners as well as subject matter experts to ensure project success and deadlines
- Worked with business partners and subject matter experts to understand new policies and procedures to accurately introduce material to existing training or, when necessary, create new training programs
- Reviewed, created, implemented and presented operational process documents
Customer Service Representative
CIBC
09.2007 - 09.2015
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Pilates Instructor
Retirement Villa
- Planned and executed pilates classes
- Maintained a clean and organized studio space, ensuring a safe environment for all participants.
- Provided modifications for clients with injuries or limitations, ensuring a safe and effective workout experience.
Relief Front Line
Wesley Urban Ministries
- Completed administrative tasks while compiling statistics to be sent to the government at the end of each month
- Addressed client concerns, and when necessary referred them to appropriate outlet for support
- Provided assistance for those in crisis, vulnerable populations as well as other participants
- Used creative thinking for on the spot issues that required a unique solution
Education
Honors - Holistic Nutrition
Institute of Holistic Nutrition
Mississauga, On04.2023
Bachelor of Arts - Honors in Sociology
McMaster University
Hamilton, ON05.2014
Social Service Work - Social Service Work
Mohawk College
Hamilton, On05.2007
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Client Relations
Languages
English
Native or Bilingual
Timeline
Owner
Holistically Curated
09.2023 - Current
Operations Analyst
FirstOntario Credit Union
03.2022 - 09.2023
Learning and Development Specialist
FirstOntario Credit Union
07.2018 - 03.2022
Customer Service Representative
CIBC
09.2007 - 09.2015
Pilates Instructor
Retirement Villa
Relief Front Line
Wesley Urban Ministries
Honors - Holistic Nutrition
Institute of Holistic Nutrition
Bachelor of Arts - Honors in Sociology
McMaster University
Social Service Work - Social Service Work
Mohawk College
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