Ashleigh Alcock
Edmonton,Canada
Summary
Versatile department manager recognized for providing exceptional leadership and guidance to employees. Responsible and dependable professional with several years of comprehensive experience overseeing staff, conducting training and implementing strategies. Familiar with successful training methodologies and industry developments.
Overview
2
2
years of post-secondary education
20
20
years of professional experience
Work History
Starbucks Department Manager
Starbucks Kiosk- Safeway
Edmonton, Canada
01.2012 - Current
- Prioritizing customer connection and quality beverage building
- Lead Coffee Master workshops and certified six Licensed Store Leaders
- Trained new Licensed Store Leaders and provided support across six locations.
- Executed ordering, scheduling, weekly conference calls, and monthly inventories to ensure operational efficiency
- Led Coffee Master workshops and certified six Licensed Store Leaders
- Multi-unit management of six locations: Weekly emails of key information, store visits and support where necessary and training of new Licensed Store Leaders
- Health and Safety Lead for Safeway: conducting monthly audits, meetings, and action plans.
Part Time Receptionist / Accounts Payable
Great West Chrysler
Edmonton, Canada
01.2014 - 01.2016
- Completed daily journal entry to accurately record revenue
- Received checks and applied payments to ensure timely invoice reconciliation
- Processed monthly payments by entering invoices, matching to statements, and issuing cheques
- Organized tasks to meet deadlines by staying organized and time efficient
Deli Clerk
Save-On-Foods
Fort McMurray, Canada
01.2007 - 01.2011
- Served customers with friendly and helpful service, enhancing overall customer experience
- Prepared food efficiently to meet customer demand during peak hours
- Maintained clean and safe work environment, supporting health and safety standards
- Earned SPIFY award for exceptional customer service
Education
Bachelor of Science - Clinical Psychology
Grant Macewan University
Edmonton, AB 09.2011 - 05.2013
Skills
- Multi-unit management
- Inventory Management
- Order management
- Shrink management
- Scheduling
- Compliance auditing
- Sales strategy
- Sales reporting
- Customer engagement
- Training and development
- Budgeting and forecasting
- Team building
- Verbal and written communication
- Departmental rapport
Certifications
- Coffee Master
- First Aid Certification
- Food Wise Certification
- JHSC
Timeline
Part Time Receptionist / Accounts Payable
Great West Chrysler
01.2014 - 01.2016
Starbucks Department Manager
Starbucks Kiosk- Safeway
01.2012 - Current
Bachelor of Science - Clinical Psychology
Grant Macewan University
09.2011 - 05.2013
Deli Clerk
Save-On-Foods
01.2007 - 01.2011