Results-driven Payroll Associate with a proven track record of managing complex payrolls for over 350 employees across two different internal companies. Expertise in reconciling payroll data, auditing timekeeping records, and preparing financial reports for management review. Excellent communication skills with a focus on customer service. With a strong foundation in banking operations, I am adept at processing transactions, conducting reconciliations, and providing financial solutions.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Bank Teller
Westpac Banking Corporation
09.2024 - 03.2025
Processed customer transactions efficiently, including deposits, withdrawals, and loan payments while ensuring compliance with bank policies
Provided excellent customer service by addressing inquiries, resolving issues, and promoting bank products to enhance customer loyalty
Maintained accurate cash drawer balances and performed end-of-day reconciliation to ensure financial accountability
Assisted in the identification of customer needs and recommended appropriate financial solutions or services
Conducted transactions with a high degree of accuracy and attention to detail, minimizing errors and ensuring customer satisfaction
Facilitated foreign currency exchanges for customers, ensuring competitive rates and compliance with regulatory standards
Monitored foreign exchange market trends to provide clients with timely information on currency fluctuations
Processed foreign currency transactions accurately and efficiently, maintaining meticulous records to ensure transparency and accountability
Collaborated with other banking departments to facilitate seamless international transactions
MYOB/Payroll Software Associate
Rosie Holidays Fiji
07.2023 - 07.2024
Started this role as a Project Manager for Pay global Software
Key user Training/user Acceptance Training
Oversee and direct payroll procedure
Prepare a range of project related documents for key stakeholders, including status updates, reports and discussion papers to manage the flow of informations
Conduct effective MYOB PayGlobal User Training
TAX compliance and payroll tax obligations
Inputting data and timesheets through Payglobal -Finger Tech Software
Ensuring wage and tax withholding complies with regulations
Overall handling Payroll with all the three modules through Payglobal -Payroll, ESS & Time and attendance
Manage and oversee the implementation, including developing and monitoring project plans, coordinating resources to ensure successful project milestones
Managing payroll processes for internal companies
Preparing and submitting monthly reports, including FRCS payday reporting and FNPF compliance
Generating cost center reports for executive management review
Maintaining employee records in MYOB PayGlobal, including WAP entries, employee transfers, taxation updates, and other administrative tasks
Customer Service Officer
BSP Financial Group Limited
05.2022 - 07.2023
Addressing customer complaints promptly and effectively
Processing transactions accurately as a teller
Updating customer information while engaging in conversations or typing
Handling internal and business telegraphic transfers in Trade Finance
Assisting sales and lending officers in finalizing sales, including unsecured personal loans, car loans, home loans, credit cards, and fixed interest term deposits
Interacting with customers in person, managing inbound calls and emails
Guiding customers to make informed decisions on products and ensuring they feel valued
Administrative Officer
VT Construction
09.2021 - 05.2022
Handling payroll with the Managing Director and Tax reporting
Handling all administrative tasks assigned by the Managing Director
Managing employee filings and records
Proficient in timesheets and payroll
Expertise in MYOB for invoicing and posting
Conducting banking activities and performing bank reconciliations
Assisting the Director in developing company management strategies
Posting job openings for online recruitment
Efficiently managing incoming calls and email responses
Maintaining precise records of stock inventory
Overseeing daily office operations, including data entry, database auditing, and ensuring seamless workflow
Coordinating administrative functions to enhance overall office efficiency and productivity
Assist in budget preparation and financial reporting to aid in strategic decision-making
Organizing and maintaining filing systems for sensitive company documents and employee records
Industrial Attachment - Human Resource
Captain Cook Cruise
12.2019 - 02.2020
Updating of a new employee contact information and employment details into company databases
Reviewing resumes and application forms of potential candidates to identify suitable matches for company job openings
Scheduling and coordinating interviews with shortlisted candidates
Handling reservation booking inquiries
Monitoring daily HR records alongside stock inventory
Assisted in the onboarding process of new employees by preparing employment contracts and orientation materials
Participated in the development of HR policies and procedures to enhance workplace efficiency and compliance
Conducted employee surveys to gather feedback on workplace satisfaction and suggested improvements based on analysis
Collaborated with team members to plan and execute employee training programs aimed at skill development and compliance
Maintained accurate and organized employee records, ensuring confidentiality and compliance with data protection regulations
Education
Bachelor of Commerce - BCom
University Of South Pacific
Laucala Campus
12.2020
Secondary Education -
Sangam SKM College
Nadi
11.2017
Skills
Cash Handling
Customer Service
Conflict Resolution
Sales Techniques
Time Management
Microsoft Office
Staff Supervision
Banking software (eg BEST)
Certification
Certificate Of Participation - Youths Right, Civic Engagement and Political Participation, 2021, Fiji National University, Nadi
Certificate Of Completion - Ethics and Corruption In Pacific Oceania, 2021, Fiji National University, Nadi
Certificate Of Attainment Manage Payroll, 2022, Fiji National University, Nadi
Certificate Of Payroll Management, 2021, Keshal Business Institute, Suva, Fiji
Hobbies and Interests
Hiking
Traveling
Cooking
Fitness
Bouquets Preparation
Timeline
Bank Teller
Westpac Banking Corporation
09.2024 - 03.2025
MYOB/Payroll Software Associate
Rosie Holidays Fiji
07.2023 - 07.2024
Customer Service Officer
BSP Financial Group Limited
05.2022 - 07.2023
Administrative Officer
VT Construction
09.2021 - 05.2022
Industrial Attachment - Human Resource
Captain Cook Cruise
12.2019 - 02.2020
Bachelor of Commerce - BCom
University Of South Pacific
Secondary Education -
Sangam SKM College
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