Ashleen Racha Kumar
Sacramento
Summary
Results-driven Payroll Associate with a proven track record of managing complex payrolls for over 350 employees across two different internal companies. Expertise in reconciling payroll data, auditing timekeeping records, and preparing financial reports for management review. Excellent communication skills with a focus on customer service. With a strong foundation in banking operations, I am adept at processing transactions, conducting reconciliations, and providing financial solutions.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Bank Teller
Westpac Banking Corporation
09.2024 - 03.2025
- Processed customer transactions efficiently, including deposits, withdrawals, and loan payments while ensuring compliance with bank policies
- Provided excellent customer service by addressing inquiries, resolving issues, and promoting bank products to enhance customer loyalty
- Maintained accurate cash drawer balances and performed end-of-day reconciliation to ensure financial accountability
- Assisted in the identification of customer needs and recommended appropriate financial solutions or services
- Conducted transactions with a high degree of accuracy and attention to detail, minimizing errors and ensuring customer satisfaction
- Facilitated foreign currency exchanges for customers, ensuring competitive rates and compliance with regulatory standards
- Monitored foreign exchange market trends to provide clients with timely information on currency fluctuations
- Processed foreign currency transactions accurately and efficiently, maintaining meticulous records to ensure transparency and accountability
- Collaborated with other banking departments to facilitate seamless international transactions
MYOB/Payroll Software Associate
Rosie Holidays Fiji
07.2023 - 07.2024
- Started this role as a Project Manager for Pay global Software
- Key user Training/user Acceptance Training
- Oversee and direct payroll procedure
- Prepare a range of project related documents for key stakeholders, including status updates, reports and discussion papers to manage the flow of informations
- Conduct effective MYOB PayGlobal User Training
- TAX compliance and payroll tax obligations
- Inputting data and timesheets through Payglobal -Finger Tech Software
- Ensuring wage and tax withholding complies with regulations
- Overall handling Payroll with all the three modules through Payglobal -Payroll, ESS & Time and attendance
- Manage and oversee the implementation, including developing and monitoring project plans, coordinating resources to ensure successful project milestones
- Managing payroll processes for internal companies
- Preparing and submitting monthly reports, including FRCS payday reporting and FNPF compliance
- Generating cost center reports for executive management review
- Maintaining employee records in MYOB PayGlobal, including WAP entries, employee transfers, taxation updates, and other administrative tasks
Customer Service Officer
BSP Financial Group Limited
05.2022 - 07.2023
- Addressing customer complaints promptly and effectively
- Processing transactions accurately as a teller
- Updating customer information while engaging in conversations or typing
- Handling internal and business telegraphic transfers in Trade Finance
- Assisting sales and lending officers in finalizing sales, including unsecured personal loans, car loans, home loans, credit cards, and fixed interest term deposits
- Interacting with customers in person, managing inbound calls and emails
- Guiding customers to make informed decisions on products and ensuring they feel valued
Administrative Officer
VT Construction
09.2021 - 05.2022
- Handling payroll with the Managing Director and Tax reporting
- Handling all administrative tasks assigned by the Managing Director
- Managing employee filings and records
- Proficient in timesheets and payroll
- Expertise in MYOB for invoicing and posting
- Conducting banking activities and performing bank reconciliations
- Assisting the Director in developing company management strategies
- Posting job openings for online recruitment
- Efficiently managing incoming calls and email responses
- Maintaining precise records of stock inventory
- Overseeing daily office operations, including data entry, database auditing, and ensuring seamless workflow
- Coordinating administrative functions to enhance overall office efficiency and productivity
- Assist in budget preparation and financial reporting to aid in strategic decision-making
- Organizing and maintaining filing systems for sensitive company documents and employee records
Industrial Attachment - Human Resource
Captain Cook Cruise
12.2019 - 02.2020
- Updating of a new employee contact information and employment details into company databases
- Reviewing resumes and application forms of potential candidates to identify suitable matches for company job openings
- Scheduling and coordinating interviews with shortlisted candidates
- Handling reservation booking inquiries
- Monitoring daily HR records alongside stock inventory
- Assisted in the onboarding process of new employees by preparing employment contracts and orientation materials
- Participated in the development of HR policies and procedures to enhance workplace efficiency and compliance
- Conducted employee surveys to gather feedback on workplace satisfaction and suggested improvements based on analysis
- Collaborated with team members to plan and execute employee training programs aimed at skill development and compliance
- Maintained accurate and organized employee records, ensuring confidentiality and compliance with data protection regulations
Education
Bachelor of Commerce - BCom
University Of South Pacific
Laucala Campus12.2020
Secondary Education -
Sangam SKM College
Nadi11.2017
Skills
- Cash Handling
- Customer Service
- Conflict Resolution
- Sales Techniques
- Time Management
- Microsoft Office
- Staff Supervision
- Banking software (eg BEST)
Certification
- Certificate Of Participation - Youths Right, Civic Engagement and Political Participation, 2021, Fiji National University, Nadi
- Certificate Of Completion - Ethics and Corruption In Pacific Oceania, 2021, Fiji National University, Nadi
- Certificate Of Attainment Manage Payroll, 2022, Fiji National University, Nadi
- Certificate Of Payroll Management, 2021, Keshal Business Institute, Suva, Fiji
Hobbies and Interests
- Hiking
- Traveling
- Cooking
- Fitness
- Bouquets Preparation
Timeline
Bank Teller
Westpac Banking Corporation
09.2024 - 03.2025
MYOB/Payroll Software Associate
Rosie Holidays Fiji
07.2023 - 07.2024
Customer Service Officer
BSP Financial Group Limited
05.2022 - 07.2023
Administrative Officer
VT Construction
09.2021 - 05.2022
Industrial Attachment - Human Resource
Captain Cook Cruise
12.2019 - 02.2020
Bachelor of Commerce - BCom
University Of South Pacific
Secondary Education -
Sangam SKM College
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