Ashleen Faller
St. Albert,AB
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
5
5
years of professional experience
Work History
Administrative Clerk
Filtration Plus
Dartmouth, NS
09.2018 - 07.2019
- Entered data into system and updated customer contacts with information to keep records current.
- Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
- Input data and processed system change to generate accurate reports.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Increased customer satisfaction with prompt and courteous service while addressing inquiries and concerns.
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Helped maintain a positive office atmosphere with proactive conflict resolution and team-building efforts.
Medical Office Assistant
Ravines Medical Group
Bedford, NS
04.2017 - 06.2018
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
- Used Software to schedule appointments for doctor visits and procedures.
- Registered patients and completed associated paperwork for accurate records.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Provided prompt, polite and professional in-person and telephone customer service.
- Contributed to a positive work environment by maintaining organized files and facilitating clear communication between staff members.
- Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information.
- Enhanced patient care with timely and accurate data entry of medical histories, prescriptions, and lab results.
- Ensured smooth daily operations by managing incoming calls professionally while addressing inquiries or directing them to appropriate personnel.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
- Fostered welcoming environment, greeting patients and addressing inquiries with professionalism.
Front Desk Agent
Hilton Garden Inn Hotel
Elmsdale, NS
09.2015 - 03.2017
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
Medical Administrative Assistant
Blair St. Martin Professional Corporation
Edmonton, AB
03.2014 - 06.2015
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Supported healthcare providers with the timely completion of necessary documentation, allowing them to focus on quality patient care.
- Managed incoming phone calls efficiently, directing callers to appropriate personnel while providing courteous service at all times.
- Demonstrated proficiency in various medical software programs, adeptly adapting to new technology as required for optimal job performance.
- Coordinated referral appointments with external specialists, ensuring that relevant medical records were shared in a timely manner for optimal patient care continuity.
- Ensured accurate insurance billing and coding, reducing claim denials and expediting reimbursements for services rendered.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Used Software to schedule appointments for doctor visits and procedures.
- Registered patients and completed associated paperwork for accurate records.
- Registered and verified patient records before triage with most up-to-date information.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Performed various administrative tasks by filing, copying and faxing documents.
- Received and routed laboratory results to correct clinical staff members.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Education
Bachelor Of Arts - Psychology
Mount Saint Vincent University
Halifax, NSDiploma - Medical Office Administrator
CD-ED
Cape Breton, NS11.2013
High School -
Hants North Rural High School
Kennetcook, NS06.2009
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Microsoft Office Suite
- Professional Communication
- Database entry
- Appointment Scheduling
- Professional and mature
- Multi-Line Phone Systems
- Tech-Savvy
Languages
English
Native or Bilingual
Timeline
Administrative Clerk
Filtration Plus
09.2018 - 07.2019
Medical Office Assistant
Ravines Medical Group
04.2017 - 06.2018
Front Desk Agent
Hilton Garden Inn Hotel
09.2015 - 03.2017
Medical Administrative Assistant
Blair St. Martin Professional Corporation
03.2014 - 06.2015
Bachelor Of Arts - Psychology
Mount Saint Vincent University
Diploma - Medical Office Administrator
CD-ED
High School -
Hants North Rural High School