Ashlee Harvey
Tarzana
Summary
Results-driven leader with a strong background in team evaluation and training facilitation. Successfully resolved customer inquiries and improved processes, ensuring high standards in quality control and customer service.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Bea's Bakery
Tarzana
08.2016 - Current
- Efficiently resolved customer service inquiries and complaints while ensuring professionalism.
- Evaluated team performance, highlighting opportunities for enhancement.
- Developed and conducted training sessions for new hires on customer service protocols.
- Ensured product freshness through oversight of quality control processes.
- Held team meetings to discuss progress and resolve challenges collaboratively.
- Handled cash transactions during sales to guarantee financial integrity.
- Supported customer needs through extensive product and service knowledge.
- Partnered with management to formulate strategies aligning with organizational goals.
Education
Certificate - Orthodontic Assistant
The Valley School Of Dental Assisting
Encino, CA09-2025
Certificate - Dentistry
The Valley School Of Dental Assisting
Encino, CA06-2024
High School Diploma -
Thoreau High School
06-2016
Skills
- Detail orientation
- Collaborative teamwork
- Software proficiency
- Customer support and relations
- Administrative operations
- Quality assurance
- Training facilitation
Timeline
Assistant Manager
Bea's Bakery
08.2016 - Current
Certificate - Orthodontic Assistant
The Valley School Of Dental Assisting
Certificate - Dentistry
The Valley School Of Dental Assisting
High School Diploma -
Thoreau High School