Ashlee Wallace
Vallejo
Summary
Enthusiastic recent graduate with a certificate in Criminal Justice and a passion for solving cases. Seeking a entry-level position to leverage strong analytical and communication skills to contribute to successful investigations.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Full Time Shopper
Instacart
09.2020 - Current
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Selected best-quality perishable items such as meat and produce.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Worked productively with customers to meet order requirements and service expectations.
- Demonstrated speed and accuracy in order item selection.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Handle all product exchanges and returns by following set protocols and regulations.
- Create and maintain detailed logs of customer deliveries on a daily basis.
Accounts Payable Specialist
Big O Tires
11.2022 - 07.2023
- Ensured timely payments for all invoices, maintaining strong relationships with vendors and suppliers.
- Reduced invoice processing time with accurate data entry and timely vendor communication.
- Reached out to vendors and customers to verify information and follow up on client issues.
- Contributed to year-end closing process by ensuring all outstanding payables were accurately recorded and settled promptly.
- Processed invoices and journal entries with efficiency and accuracy, resulting in decreased discrepancies.
- Assisted in the preparation of monthly financial statements by providing accurate accounts payable information.
- Matched purchase orders with invoices and recorded necessary information.
- Tracked financial progress by creating quarterly and yearly balance sheets.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
Bookkeeper/Payroll Specialist
DRS Marine Inc
09.2019 - 11.2020
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
- Completed payroll for employees and maintained detailed records of procedures.
- Posted daily receipts and payments in accordance with corporate protocols.
- Implemented a more efficient filing system for financial documents, improving accessibility and organization.
- Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
- Provided support during audits by supplying requested documentation promptly and accurately.
- Researched payroll errors and processed payments for federal and state taxes, social security, Medicare and various employee deductions, annuity contributions, and retirement plan withholdings.
Account Executive
In Shape Health Clubs
04.2017 - 09.2019
- Achieved daily, weekly, and monthly lead conversion rates by using strong sales & customer service skills
- Increased company's overall sales by recruiting new clients through service generated referrals
- Provided excellent one-on-one service by accurately completing Member Service Requests (MSR’s)
- Knowledgeable about all health programs, club activities, promotions and timelines
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Negotiated contracts successfully, securing favorable terms for both the company and clients.
- Monitored industry trends and competition, adjusting sales strategies accordingly to maintain a competitive edge in the market.
Human Resources Assistant
Berkeley Executives
02.2016 - 11.2016
- In charge of recruitment and talent acquisition-sourcing
- Assisted with employee orientation, development, and training
- Kept track of employee benefits and compensation, HR records managements, policies and legal compliance
- Dealt with employee relations such as issue resolution, feedback, escalation
Customer Service Representative
Cooks Collision
11.2013 - 07.2015
- Outgoing & incoming calls to customers to schedule car repair appointments; as well as arranging a vehicle tow
- Dispatch insurance claims for all 35 shop locations, and manage their daily calendars
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Maintained up-to-date knowledge of customer accounts and insurance claims
- Scheduled car rental reservations for customers
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Adapted quickly to changing situations, ensuring uninterrupted dispatch operations during emergencies.
Document Processor
IMAGENET
05.2012 - 01.2013
- Managed multiple priorities effectively, often working on several projects simultaneously while meeting all deadlines.
- Maintained strict confidentiality when handling sensitive information, adhering to company policies and regulations at all times.
- Provided assistance with inbound and outbound document processes, document sorting, logging, and work order creation.
- Collaborated with team members on complex projects, resulting in consistently high-quality work and client satisfaction.
- Accurately processed a high volume of documents within strict deadlines, ensuring timely delivery to clients.
- Reduced errors by implementing a comprehensive proofreading process before submitting final documents to clients.
- Mentored junior employees on effective time management strategies and prioritization techniques, helping them to better manage their workloads.
Administrative Assistant
Keegan & Coppin
09.2008 - 06.2011
- Operated phones, emails, scanners, facsimile machines and photocopiers
- Created documents and spreadsheets; as well as extensive data entry
- Coordinated appointments to show marketed properties.
- Improved office organization through the implementation of efficient filing systems, database management, and document preparation.
- Performed market research and evaluated competitive property analysis to define competitive listing and sale prices.
- Demonstrated strong attention to detail when proofreading contracts, ensuring accuracy and completeness before submission.
- Created online advertisements, post photos and videos, and distribute brochures and flyers
- Cultivated and maintained professional relationships with clients, real estate agents, lenders and escrow personnel.
- Prepared and maintained accurate property listings, sales contracts and closing documents.
Administrative Assistant
Alkar Human Resources
07.2006 - 04.2008
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Contributed to policy updates, researching regulations to ensure company compliance.
Education
Certificate - Criminal Justice
US Career Institute
Online06-2025
High school or equivalent - Basic Education
Pinole Valley High School
Pinole, CA06.2006
Skills
- Strong work ethic
- Problem-solving abilities
- Adaptability and flexibility
- Calm in crisis situations
- Attention to detail
- Time management
- Teamwork and collaboration
- Detailed report writing
- Multitasking ability
- Excellent communication
- Critical thinking
- Organizational skills
Certification
- Criminal Justice Specialist Certification
- 95% GPA June 2025
Upon completion of this course, I am now trained to:
- Apply theoretical instruction and practical skills that enables me to obtain entry-level criminal justice positions at correctional facilities and private security establishments.
- Think like a criminologist, investigate crime scenes and provide the victims of crime with support services.
- Develop a comprehensive understanding of policing and the psychology, biology and sociology of crime.
- Distinguish between the particular needs of and treatments for adult and juvenile offenders.
- Create informed opinions of how to balance our growing security needs with personal needs for privacy.
Awards
Administrator of the Year, July 2016, given by Credico Insurance in New York City, New York
Additional Information
- Part of business development for a direct-marketing company that reached a 70% employee increase within 6 months.
- Able to communicate and work efficiently with all levels of colleagues, clients and other external contacts
- Proven record of answering multiple telephones, tech savvy, and 70 wpm typing speed.
- High energy background in managing administrative duties in fast-paced environments.
- Adaptable and ambitious individual with good problem solving and team working skills.
- Accomplished and results-oriented individual with a strong aptitude for organization and office administration.
- Basic bookkeeping skills
- Computer: Extremely proficient in Microsoft Office applications (Word, Excel, Outlook)
Timeline
Accounts Payable Specialist
Big O Tires
11.2022 - 07.2023
Full Time Shopper
Instacart
09.2020 - Current
Bookkeeper/Payroll Specialist
DRS Marine Inc
09.2019 - 11.2020
Account Executive
In Shape Health Clubs
04.2017 - 09.2019
Human Resources Assistant
Berkeley Executives
02.2016 - 11.2016
Customer Service Representative
Cooks Collision
11.2013 - 07.2015
Document Processor
IMAGENET
05.2012 - 01.2013
Administrative Assistant
Keegan & Coppin
09.2008 - 06.2011
Administrative Assistant
Alkar Human Resources
07.2006 - 04.2008
Certificate - Criminal Justice
US Career Institute
High school or equivalent - Basic Education
Pinole Valley High School
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