Ashlee Walker
Red Deer,AB
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Overview
8
8
years of professional experience
Work History
Server
Sun of a Beach
07.2021 - 09.2024
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
Server/Bartender
Longhorn Saloon
Ponoka
06.2023 - 02.2024
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Prepared drinks according to standard recipes.
- Maintained records of transactions made during shift as required by law or company policy.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Responsible for dealing with large sums of cash for VLTs.
Lifestyle Consultant
Massage Heights
Calgary
11.2022 - 06.2023
- Developed strategies to increase customer engagement and satisfaction.
- Created customized lifestyle plans for clients based on their individual needs and goals.
- Provided ongoing coaching to help clients achieve their desired lifestyle changes.
- Performed administrative tasks such as scheduling appointments and updating client records.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
Manager
Supplement King
Red Deer, Alberta
02.2017 - 10.2022
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Investigated and resolved customer issues and complaints; handled all queries and complaints ina professional and timely manner.
- Contributed to advertisement and promotional activities including in store and off site events.
Education
High School Diploma -
Lindsay Thurber Comprehensive High School
Red Deer, ABSkills
- Client Relations
- Confidential information management
- Reception Management
- Strong interpersonal communications
- Exceptional time management / multi-tasking skills
- Inventory maintenance
References
References available upon request.
Timeline
Server/Bartender
Longhorn Saloon
06.2023 - 02.2024
Lifestyle Consultant
Massage Heights
11.2022 - 06.2023
Server
Sun of a Beach
07.2021 - 09.2024
Manager
Supplement King
02.2017 - 10.2022
High School Diploma -
Lindsay Thurber Comprehensive High School
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