Summary
Overview
Work History
Education
Skills
Timeline
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Ashlee Sargent

edmonton,Alberta

Summary

Dynamic and detail-oriented professional with extensive experience at Edmonton West Animal Hospital, excelling in reception and as a pharmacy and tech assistant.

Overview

9
9
years of professional experience

Work History

Receptionist, Pharmacy and Tech Assitant

Edmonton West Animal Hospital
Edmonton, Alberta
10.2021 - Current
  • Answer and direct calls on a multi-line phone system for an 8-physician animal hospital.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Surgical admissions and dismissals (taking payment, assisting clients with consent forms, going over procedures, removing catheters, getting pets checked by a technician, going over post-op care with clients, etc.).
  • Checked in patients prior to their appointment with the veterinarian or technician.
  • Prepared and dispensed medication, and went over dosing and instructions with clients. Ordered medication refills when needed.
  • Supported euthanasia procedures and disposal following regulations and owner preferences.
  • Assisted veterinarians during procedures and examinations, calming animals and handing instruments.
  • Routed laboratory or diagnostic results to appropriate staff.
  • Informed patients of financial responsibilities prior to rendering services.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
  • Scheduled tests, lab work or x-rays for patients based on physician orders.
  • Interviewed patients to complete case histories and intake forms.
  • Monitored front desk operations to ensure smooth flow of traffic during peak hours.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Assisted with new staff training, sharing key information about veterinary practice and protocols.

Medical Office Assistant and Referral Coordinator

Medicentres Canada
Edmonton, Alberta
01.2016 - 09.2021
  • Received and screened telephone calls and visitors by determining or addressing needs.
  • Greeted patients and visitors in a professional and friendly manner.
  • Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
  • Checked vital signs such as temperature, pulse rate, respiration rate and blood pressure.
  • Communicated effectively with other healthcare staff members regarding patient care plans.
  • Managed medical records using an electronic health record system.
  • Maintained smooth flow of examinations to keep appointments on schedule.
  • Processed referrals for specialist visits or diagnostic tests.
  • Resolved conflicts between referring physicians and receiving providers.
  • Performed basic clerical duties such as filing documents, entering data into the computer system, photocopying forms and documents.

Education

High School Diploma -

Penticton Secondary School
Penticton, BC
06-2009

Skills

  • Multi-line phone operation
  • Bilingual in English and French
  • Customer service
  • Surgical and procedural assistance
  • Medication dispensing
  • Patient scheduling and intake
  • Medical terminology
  • Conflict resolution
  • Attention to detail
  • Time management
  • Reception management
  • Problem-solving abilities

Timeline

Receptionist, Pharmacy and Tech Assitant

Edmonton West Animal Hospital
10.2021 - Current

Medical Office Assistant and Referral Coordinator

Medicentres Canada
01.2016 - 09.2021

High School Diploma -

Penticton Secondary School

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Ashlee Sargent