Ashlee Ortiz
Stockton
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly.
Overview
2
2
years of professional experience
Work History
Shift Lead
Crumbl Cookies
Stockton
01.2024 - Current
- Maintained positive working relationship with fellow staff and management.
- Taught staff upselling techniques to meet revenue targets.
- Monitored and maintained equipment to ensure operational efficiency.
- Managed store operations during absence of Store Manager or Assistant Manager.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Monitored employee performance and provided feedback on areas for improvement.
- Documented receipts, employee hours and inventory movement.
- Identified opportunities for operational improvements and communicated them to management.
- Planned and managed resources to consistently meet production, quality, and cost goals.
- Handled cash register transactions accurately while providing excellent customer service.
- Maintained cleanliness and organization of the work area to uphold company standards.
- Improved daily operational plans, developed production schedules, and optimized task flow.
- Worked closely with human resources to support employee management and organizational planning.
- Wrote and submitted reports on industry trends, prompting managers to develop business plans.
- Trained new employees on company policies, procedures, and job duties.
- Coordinated with other shift leaders and management to ensure smooth transitions between shifts.
- Analyzed customer buying patterns to identify trends in sales activity.
- Assisted in the training of new employees.
- Set specific goals for projects to measure progress and evaluate end results.
- Utilized problem solving skills to resolve conflicts between customers and employees.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Managed schedules, accepted time off requests and maintained coverage for shifts.
- Developed promotional strategies to attract more customers during slow periods.
- Determined consumer needs to provide products and services appealing to larger market.
- Implemented strategies to increase sales and improve service quality.
Pool Monitor
Sherwood Manor Pool
Stockton
05.2023 - 08.2023
- Administered first aid and performed rescues when necessary.
- Handled guest inquiries and resolved issues related to pool services and amenities.
- Inspected recreational areas to satisfy cleanliness guidelines and remove debris.
- Helped and instructed patrons using heavy and potentially risky recreational equipment.
- Assisted with setting up special events within the facility such as birthday parties or swimming competitions.
- Set up pool umbrellas, loungers and other pieces of furniture.
- Efficiently greeted and checked in pool guests.
- Enforced rules and regulations pertaining to pool use.
- Addressed reckless behavior by speaking firmly and restricting access to recreational areas when necessary.
- Checked chemical level of pool before lesson commencement and notified maintenance department of issues.
- Checked identification cards for admission into restricted areas like hot tubs or saunas.
- Monitored swimmers for proper usage of equipment, and adherence to regulations.
Associate
Ports Baseball
Stockton
02.2023 - 08.2023
- Helped in the team store for baseball games.
- Sold merch to fans.
- Greeted and welcomed fans all the time.
- Recommended, selected and located merchandise based on customer desires.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Bagged or packaged purchases and wrapped gifts.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Assisted customers with selecting items and answering questions about products.
- Described merchandise and explained use, operation and care.
- Processed payments using point-of-sale systems.
Education
Bachelor of Science - Psychology
San Joaquin Delta College
Stockton, CA06-2027
High School Diploma -
Tokay High School
Lodi, CA05-2023
Skills
- Customer service
- Employee training
- Time management
- Team building
- Continuous improvement
- Report writing
- Basic first aid
- Stress management strategies
- Teamwork
- Opening and closing duties
- Adaptability and flexibility
- Leadership qualities
- Communicative
- Teamwork and collaboration
Languages
English
Full Professional
References
References available upon request.
Timeline
Shift Lead
Crumbl Cookies
01.2024 - Current
Pool Monitor
Sherwood Manor Pool
05.2023 - 08.2023
Associate
Ports Baseball
02.2023 - 08.2023
Bachelor of Science - Psychology
San Joaquin Delta College
High School Diploma -
Tokay High School