ASHLEE HEASMAN
Surrey,BC
Summary
Experienced in housing and healthcare with a solid background in coordinating patient care to ensure smooth operations and high levels of patient and client satisfaction. Known for working well with teams and adjusting to the forever changing healthcare and housing outreach fields. Strong organizational skills and always focused on the needs of patients and clients."
Overview
5
5
years of professional experience
1
1
Certification
Work History
Aboriginal Housing Outreach Program Coordinator
Fraser Region Aboriginal Friendship Centre
11.2024 - Current
- I am currently the sole AHOP worker at FRAFCA, responsible for maintaining and building connections within my department. I've been fortunate to have the opportunity to shape and run my program in a way that aligns with my vision, ensuring it operates efficiently and effectively.
- Built and maintained trusted relationships with clients, providing housing support/subsidies, access to food, healthcare and family services.
- Assisted clients to find affordable housing and offered rental subsidy support under BC Housing's AHOP program.
- Partnered with FRAFCA's Reaching Home department to cover clients rent or rental arrears.
- I personally formed a budgeting course to educate clients on subsidies, this course teaches them how to save money and cut down on discretionary spending.
- Worked daily on different software reporting sites such as “HIFIS”, “Sharevision”, Excel, Word, Power Point, Outlook and many more.
- Partnered with HR to be head of the Occupational Health and Safety team.
- Utilized my programs annual budget accordingly and was on track every month.
- Completed T5007's for clients and fiscal year end reports.
- Collaborated with healthcare providers to link clients to doctors, mental health counselors as well as addiction and recovery resources.
- As an AHOP worker I was also collaborating with MSDPR (Ministry of Social Development and Poverty Reduction) everyday to assist clients in need of Income Assistance, PWD support, CPP, Tax support resources and more.
- Developed customized materials for diverse audiences, ensuring accessibility and relevance.
Indigenous Women and Baby Doula/Life Skills Worker
Kekinow Native Housing Society
05.2023 - 01.2025
- Established rapport with patients by actively participating in events and demonstrating genuine care for their wellbeing.
- Offered therapeutic conversation and counseling at any time during my shift.
- Assessed the program's living conditions daily to identify potential risks or safety hazards and reported possible recommendations for improvement.
- Took on acting project coordinator role while coordinators were absent.
- Connected individuals to appropriate resources through comprehensive assessments, referrals, and follow ups.
- Enhanced team collaboration by regularly sharing best practices, challenges, and successes during staff meetings.
- Documenting and reporting on various computers and confidential technology sites such as EMR.
- Assisted participants applying for government funding or taxes.
- Teaching life skills such as ADLs and infant support.
- Directing staff and implementing new strategies while managing highly confidential projects.
- Working alone professionally managing accidents and difficult circumstances and following safety checks.
- Correcting errors and delivering constructive criticism within the program.
- Working with management to implement changes within the program that are budget friendly.
- Assisting the Registered Nurse with personal care needs and medication administration.
Patient Care Coordinator – For Double Board Certified Plastic Surgeon
Vancouver BC - Medical Aesthetics
05.2023 - 05.2024
- Assist in making educated suggestions regarding the patient's desired procedures.
- Booking and managing staff schedules.
- Served as the primary point of contact for patients, managing all communications and ensuring a seamless experience from initial consultation through post-operative care.
- Coordinated and scheduled patient appointments, surgeries, and follow-up visits, maintaining an organized and efficient calendar for the surgeon.
- Educated patients on pre- and post-operative care, ensuring they were well-informed and comfortable with their treatment plans.
- Assisted with billing inquiries, and payment processing, providing patients with clear and transparent financial information.
- Supported the surgeon during consultations by preparing treatment rooms, handling patient intake, and ensuring all necessary materials were available.
- Played an active role in maintaining patient satisfaction by promptly addressing concerns and providing exceptional customer service.
- Managed social media.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
Acute Nursing Assistant On-going Casual
Port Hardy Hospital (Acute Ward)
08.2022 - Current
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
- Enhanced patient care by effectively monitoring vital signs and accurately documenting medical information.
- Assisted nursing staff with wound care procedures for faster healing and reduced infection rates.
- Collaborated with interdisciplinary healthcare teams to develop individualized care plans for optimal patient outcomes.
- Promoted a safe and clean environment by maintaining strict adherence to infection control protocols and sanitation standards.
- Facilitated efficient patient transfers, reducing risk of injury through proper body mechanics and use of assistive devices.
- Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
- Assisted in the training of new Nursing Assistants, sharing knowledge of best practices to improve overall department performance.
- Sterilizing surgical tools.
- Assisting Dietician with nutrition and diet planning for new patients.
Private Nanny For Child With Severe Autism
Private Practice Casual
05.2023 - 01.2024
- Assisted the education team with the development of appropriate goals.
- Avoiding triggers (words, sounds, actions, etc)
- Helped the individual with her daily routines, eating, swimming, bathing, toileting and night routines.
- Created a happy lifestyle playing and staying active within boundaries, especially on outings (parks, walks, bike rides etc).
- Maintained records on child performance and progress.
- Communicating specifically and clearly to staff and family.
- Addressed and assisted with behavioral issues.
- Light housekeeping/ running errands/ helping family
- Cooking /baking cleaning
- Gave medications in a distinct way for the particular individual.
Mental Health Support
North Island Crisis And Counseling
08.2022 - 05.2023
- Working closely with at risk/homeless adults who suffer from mental, physical, and emotional struggles or abuse.
- Professional reporting skills. Working closely with 911 responders (approximately 2-3x a week)
- Constant connections and meetings with case managers, doctors, social services, patient specific counselors, speech therapists, physical therapists, addiction treatment therapists, outreach workers and more.
- The NCCS provides a group home for residents suffering from mental health issues and addiction. Our staff cook and clean while providing psychosocial and physical rehabilitative programs to the residents.
- Assisting with development and implementation of service plans, including: assessment; goal setting, achievement, and monitoring in the areas of daily living. Educational, social supports, health, harm reduction, culture, recovery and leisure/recreational supports.
- Implementing efficient and strategic ideas with our team to make activities of daily living better for the residents.
Health Care Aide
Little Mountain Place (Temp Full Time)
03.2022 - 06.2022
- Provided compassionate care, active listening, active learning, time management and problem solving skills while working as a team.
- Occasionally working in the special care unit with residents with extremely complex health conditions.
- Authentic and professional computer documenting/reporting
- Working with residents on cytotoxic and MRSA precautions (PPE).
- Use of transfer devices such as Ceiling lift, sit to stand and more.
- Charting, intake and output, reporting to the nurse any changes in cognitive behavior, skin break down, or any abnormalities.
- Assist with feeding and meal perpetration.
- AM and PM care, toileting, bathing, dressing, hair care, medication, skin breakdown prevention creams, urine specimens and more.
- Following ADL and Care plans everyday while being aware of any changes
- Advocating for my clients.
- Cleaning using medical asepsis techniques.
- Following policies and protocols while staying inside my scope of practice.
- Assisted with daily living activities, promoting patient independence and overall wellbeing.
Health Care Assistant
Comfort Keepers Home Care (Temp Full Time)
08.2020 - 10.2020
- Driving from client to client, having multiple daily.
- Cooking, baking, cleaning, serving, conversing, and made client satisfaction and safety my #1 priority.
- Supported RN with tasks such as wound cleansing and urinary catheterization. Assisted patients with activities of daily living including meals, bathing, grooming, feeding, personal hygiene management, grooming and ambulation. Fostered relationships with clients, caregivers and family members to achieve individual care plan targets.
- Assisted patients with shaving, bathing, oral hygiene to promote healthy habits, dressing, toileting, dressing, exercising and overall wellness.
- Used mobility devices and lift equipment to transport patients
- Documented patient intake and dietary requirements, also assisted with feeding and monitoring.
- Traveling from client to client (Home Support)
- Working with extreme dementia clients, spina bifida, ileostomy, MS, and more.
Education
Advanced Certificate - Health Care Assistant
Vancouver Community College
Vancouver, BC02.2022
High School Diploma -
Gold River Secondary
Gold River, BC06.2019
Skills
- Self Discipline and Dedication
- Conflict Resolution
- Open Minded
- Adaptability
- Emotional Intelligence
- Organized
- Critical Thinking
- Appropriate Decision Making Skill
- Organizational skills
- Patient confidentiality
- Problem Solving
Certification
- B.C. Drivers License Class 5.
- First Aid Level 1 CRPC/AED + Naloxone training.
- Addiction Care and Treatment Course (UBC).
- Post Traumatic Stress and Anxiety Certificate (UBC).
- Perennial Depression and Anxiety Course (UBC).
- Midwifery Emergency Skills Certificate (UBC).
- Applied Suicide Intervention Skills Training (suicide first aid).
- Patient Counseling and Communication Services Certificate.
- Suicide Assessment Management.
- Violence Prevention Levels 1,2,3, and 4.
- Expert Panel on Crystal Methamphetamine Certificate.
- Infection Prevention Control Practices.
- Waste Management Basics.
- Musculoskeletal Injury Prevention (MSIP) Certificate.
- Introduction to Cultural Safety and Humility Control Practices.
- Code Red and Violence Prevention.
- Introduction To Medical Terminology.
- Privacy and Confidentiality Awareness.
- WHIMS.
- Food Safe Level 1
- Serving It Right and more.
Languages
English
Timeline
Aboriginal Housing Outreach Program Coordinator
Fraser Region Aboriginal Friendship Centre
11.2024 - Current
Indigenous Women and Baby Doula/Life Skills Worker
Kekinow Native Housing Society
05.2023 - 01.2025
Patient Care Coordinator – For Double Board Certified Plastic Surgeon
Vancouver BC - Medical Aesthetics
05.2023 - 05.2024
Private Nanny For Child With Severe Autism
Private Practice Casual
05.2023 - 01.2024
Acute Nursing Assistant On-going Casual
Port Hardy Hospital (Acute Ward)
08.2022 - Current
Mental Health Support
North Island Crisis And Counseling
08.2022 - 05.2023
Health Care Aide
Little Mountain Place (Temp Full Time)
03.2022 - 06.2022
Health Care Assistant
Comfort Keepers Home Care (Temp Full Time)
08.2020 - 10.2020
Advanced Certificate - Health Care Assistant
Vancouver Community College
High School Diploma -
Gold River Secondary
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