Ashlee Gwin
Edmonton,AB
Summary
Reliable Store Manager with over 10 years in sales and progressive leadership roles. Skilled at coaching and encouraging staff toward advancement by leveraging enthusiastic and supportive attitude. Proactive in addressing operational concerns to streamline processes, boost customer engagement and leverage substantial marketing prowess to strengthen and expand revenue streams. Heavily focused on operations and procedures according to SOPs.
Overview
7
7
years of professional experience
Work History
Product Operations Lead
Lululemon
Edmonton, AB
08.2023 - Current
- Successfully lead inventory receiving for a XXL volume store at the largest location in Canada and second largest in North America
- Developed and implemented processes to streamline operations of existing products.
- Coordinated with cross-functional teams to ensure timely delivery of new products.
- Monitored performance metrics for existing products and identified areas for improvement.
- Followed and maintained safety of BOH according to SOPs and guidelines listed for people safety
- Conducted all inventory counts for Q4 and passed each count.
- Created coaching plans and plans of development for educators that were wanting to take a bigger step into an operations role
Store Manager
Freedom Mobile
Victoria, BC
06.2021 - Current
- Delegated work to staff, setting priorities and goals.
- Prepared staff work schedules and assigned team members to specific duties.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Dual Store Manager, running two locations, hiring and maintaining KPIs.
- Highly experienced with Microsoft office.
Store Manager
Shaw Communications
Victoria, BC
08.2020 - 06.2021
- Updated store pricing, signage and merchandising based on current promotions.
- Oversaw inventory management with cycle counts, audits and shrinkage control.
- Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
- Successfully launched Shaw Mobile, and attained steady KPI's within a tier A+ store
- Processed daily paperwork, balanced register drawers.
- Swiftly and successfully resolved conflict resulting in customer satisfaction.
- Maintained and enforced strict and up to date cleanliness and social distancing polices regarding the COVID-19 outbreak to entire both employee and customer safety.
Store Manager
Freedom Mobile
Victoria, BC
01.2019 - 07.2020
- Updated store pricing, signage and merchandising based on current promotions.
- Oversaw inventory management with cycle counts, audits and shrinkage control.
- Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
- Processed daily paperwork, balanced register drawers.
- Helped with the new market launch in Victoria, as well as Kelowna
Customer Care Representative
Price's Alarms
Victoria, BC
02.2017 - 01.2019
- Kept customer and system account information accurate and current to support timely resolutions for all concerns.
- Documented customer inquiries and feedback, including service delivery suggestions, in company database.
- Handled all new owner continued services and business sales within the alarm company and made new contracts for new business overs to continue service.
- The main point of contact for customer escalations, while handling the forest fires in the summer of 2017/2018
Education
High School Diploma -
Esquimalt High
Victoria, BC06.2011
Skills
- Process improvements
- Employee supervision and motivation
- Store operations oversight
- Store opening and closing procedures
- Team-oriented
- Staff training and development
- Customer service
- Retail inventory management
Timeline
Product Operations Lead
Lululemon
08.2023 - Current
Store Manager
Freedom Mobile
06.2021 - Current
Store Manager
Shaw Communications
08.2020 - 06.2021
Store Manager
Freedom Mobile
01.2019 - 07.2020
Customer Care Representative
Price's Alarms
02.2017 - 01.2019
High School Diploma -
Esquimalt High
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