Ashlee Fraser
Orleans,ON
Summary
Hardworking Customer Service Representative with 8 years of experience working with customer service. Trained in project and time management with extensive knowledge of customer satisfaction and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.
Intelligent with outstanding retail expertise. Grasps company initiatives quickly achieving store and personal goals. Swiftly adapts to shifting seasonal needs, demands and priorities. Communicates trends and recommendations to customers, and provides feedback to management. Applies effective teamwork, customer and sales skills simultaneously. Always uses good judgment when performing duties.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
HGS
Halifax, NS
10.2019 - 02.2020
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Educated customers on promotions to enhance sales.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
House Cleaner
Get it maid
Ottawa, ON
03.2017 - 10.2017
- Arranged for provision of extra room bedding, linens, towels and furniture to satisfy guests with special needs.
- Disinfected bathrooms, doorknobs and tables and picked up and disposed of trash.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Cleaned, stocked and supplied designated areas and performed dusting, sweeping, vacuuming, mopping duties.
- Used time management and efficient cleaning methods to meet deadlines.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Emptied trashcans and transported waste to collection areas.
- Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
Education
High School Diploma -
Immaculata High School
Ottawa, ON06.2016
Skills
- Complaint resolution
- Sales expertise
- International sales support
- Report preparation
- Money handling abilities
- Retail store support
- Order Fulfillment
- Stocking and replenishing
- Professional telephone demeanor
- Recordkeeping strengths
- Creative problem solving
Certification
Cansell License
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Smart Serve license
Timeline
Customer Service Representative
HGS
10.2019 - 02.2020
House Cleaner
Get it maid
03.2017 - 10.2017
High School Diploma -
Immaculata High School