Summary
Overview
Work History
Skills
Accomplishments
Timeline
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Ashlee Ferrel

Salinas

Summary

Accomplished Store Manager with a proven track record at the Bridge Restoration Ministry, enhancing customer satisfaction and streamlining operations. Expert in team leadership and problem-solving, I significantly improved service quality and operational efficiency. Skilled in customer relations and multitasking, my approach has consistently elevated customer loyalty and workplace productivity.

Overview

8
8
years of professional experience

Work History

Store Manager

the Bridge Restoration Ministry
10.2016 - 01.2025
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.

BOH Line Cook

Coastal Cuisine
11.2019 - 10.2020
  • Collaborated with fellow cooks to develop new menu items, increasing customer satisfaction and repeat business.
  • Trained new hires, fostering a positive team environment and contributing to overall staff development.
  • Raised the level of presentation quality by focusing on detail-oriented plating techniques for each dish served.
  • Maintained high standards of cleanliness, resulting in a consistently top-rated health inspection score.
  • Enhanced kitchen efficiency by streamlining food preparation processes and organizing workstations for optimal performance.
  • Provided excellent customer service by accommodating special dietary needs and addressing concerns promptly.
  • Safely operated kitchen equipment, minimizing accidents and maintaining a secure work environment.

Customer Service Cashier

Pacific Grove Cleaners
10.2017 - 01.2019
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Met customer service goals and exceeded customer expectations.
  • Counted money in drawers at beginning and end of each shift.
  • Developed and managed relationships with customers to increase customer loyalty.

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Friendly and positive
  • Team leadership
  • Training and mentoring
  • Outstanding communication skills

Accomplishments

I have 9 years of clean time and have worked for years in the recovery world and have extensive recovery related work experience.

Timeline

BOH Line Cook

Coastal Cuisine
11.2019 - 10.2020

Customer Service Cashier

Pacific Grove Cleaners
10.2017 - 01.2019

Store Manager

the Bridge Restoration Ministry
10.2016 - 01.2025

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Ashlee Ferrel