Ashlee Dodd
Concord
Summary
Well-organized professional equipped with varied experiences in administrative roles with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and a resourceful approach.
Experienced in answering numerous phone lines and directing calls to the appropriate department daily, as well as customer service, appointment scheduling, invoicing/billing, and project management.
Overview
7
7
years of professional experience
Work History
Project Manager
Bright Energy Group
03.2024 - 10.2024
- Managed projects from procurement to commission.
- Planned, designed, and scheduled phases for large projects.
- Provided detailed project status updates to stakeholders and executive management.
- Met project deadlines without sacrificing build quality or workplace safety.
- Negotiated and managed third-party contracts related to project deliverables.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
Customer Service/Scheduler
Diablo Solar Services, Inc.
12.2022 - 01.2024
- Acted as first point of contact and set appointments for prospective clients.
- Handled complaints and questions, and re-directed calls to other team members.
- Completed weekly and daily invoicing and billing for customer service team.
- Assisted with administrative tasks and cross-trained in other departments to offer comprehensive support.
- Created and communicated schedule change notices to personnel.
- Delivered exemplary customer service to customers and colleagues.
- Provided high-level customer service, resolving issues promptly.
- Answered inquiries and provided superior customer service to clients.
- Increased revenue through effective customer service and inventory management.
- Alleviated customer service needs with policy-appropriate solutions.
Receptionist
Diablo Solar Services, Inc.
02.2022 - 12.2022
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Corresponded with clients through email, telephone, or postal mail.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Confirmed appointments, communicated with clients, and updated client records.
- Managed multiple tasks and met time-sensitive deadlines.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Maintained confidentiality of information regarding clients and company.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Sales Associate
Gap / Old Navy / Banana Republic
03.2021 - 02.2022
- I worked early mornings starting around 4am to unbox the new shipments & get them onto the floor or organized in the back before the store opened
- I also worked with customers on the sales floor to assist them with finding what they were looking for and making sure they left happy
Crew Trainer
McDonald's
10.2017 - 02.2019
- Worked in a fast paced environment
- Handled customer care
- Greeted customers
- Operated the cash register
- Prepared food and drinks
- Prepped surfaces
- Restocked merchandise
- Maintained a positive relationship with coworkers
- Provided friendly service
Education
High school diploma -
Alhambra High School
Martinez, CA06.2020
Skills
- Project development
- Systems implementation
- Work flow planning
- Project tracking
- Scheduling
- Correspondence management
- Certified Microsoft office specialist
- Multi-line phone system operation
- Office equipment operations
- Mail distribution
- Customer and client relations
- Spreadsheet tracking
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Project Manager
Bright Energy Group
03.2024 - 10.2024
Customer Service/Scheduler
Diablo Solar Services, Inc.
12.2022 - 01.2024
Receptionist
Diablo Solar Services, Inc.
02.2022 - 12.2022
Sales Associate
Gap / Old Navy / Banana Republic
03.2021 - 02.2022
Crew Trainer
McDonald's
10.2017 - 02.2019
High school diploma -
Alhambra High School
Similar Profiles
WAEL ALAMILIWAEL ALAMILI
ENERGY CONSULTANT at Bright Home EnergyENERGY CONSULTANT at Bright Home Energy
Yajaira MorfinYajaira Morfin
A project operations coordinator at Bright Home EnergyA project operations coordinator at Bright Home Energy
Pedro De VosPedro De Vos
Electrical Installer/ Manager at Bright House EnergyElectrical Installer/ Manager at Bright House Energy