ASHLEE CLOUGH
Toronto,ON
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Veterinary Assistant
VCA Canada
01.2023 - Current
- Provided customer support to clients, answering questions and addressing concerns.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Administered medications to animals in treatment and documented changes in condition.
- Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
- Helped with training of new veterinary assistants and support staff to improve individuals' capabilities.
- Answered owner animal health questions and advised on best care practices.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Restrained animals for examination and treatment.
- Assisted in examination and treatment of animals in veterinary clinic.
- Assisted veterinarian during immunologic, medical, surgical, and diagnostic procedures.
Sales and Events Marketing Manager
Ripple Effect Marketing
02.2022 - 12.2022
- Built relationships with customers and community to establish long-term business growth.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Organized promotional events and interacted with community to increase sales volume.
- Implemented systems and procedures to increase sales.
- Prepared sales presentations for clients showing success and credibility of products.
- Communicated product quality and market comparisons by creating sales presentations.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
Veterinary Assistant
Eglinton Veterinary Facilities
07.2020 - 12.2020
- Provided customer support to clients, answering questions and addressing concerns.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Helped with training of new veterinary assistants and support staff to improve individuals' capabilities.
- Assisted in examination and treatment of animals in veterinary clinic.
- Restrained animals for examination and treatment.
- Prepared and administered diets and feedings according to instructions.
- Cleaned, sterilized and maintained kennels, operating rooms, and surgical equipment.
Receptionist/Veterinary Assistant
Laird Eglinton Pet Hospital
01.2018 - 12.2020
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
- Handled assignments independently with good judgement and critical thinking skills.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Kept detailed records of animal treatments and medications.
Office Administrative Assistant
David Eichorn Realty
03.2016 - 01.2018
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Created and updated records and files to maintain document compliance.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Managed accounts payable and receivable to gain better sense of overall financial stability and liquidity.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
Veterinary Assistant/Receptionist
Danforth Veterinary Clinic
06.2015 - 03.2016
- Provided customer support to clients, answering questions and addressing concerns.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Answered owner animal health questions and advised on best care practices.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Assisted in examination and treatment of animals in veterinary clinic.
- Kept detailed records of animal treatments and medications.
Manager
Label's Clothing Store
08.2014 - 06.2015
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Animal Care Attendant
Veterinary Emergency Clinic
01.2014 - 07.2014
- Restrained animals safely during exams and procedures.
- Supported animal surgeries by preparing animals, maintaining surgical equipment, and monitoring animal condition after surgery.
- Fed and watered animals to provide necessary nutrients and keep pets healthy.
- Cleaned animal enclosures maintain clean living spaces for pets and prevent spread of disease.
- Monitored animal health to quickly recognize signs of illness and injury, seeking necessary medical attention.
Keyholder
Pet Valu
12.2012 - 01.2014
- Counted out cash drawers and balanced totals.
- Completed store opening and closing procedures.
- Kept store clean and organized to provide shoppers with pleasant experience.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored new sales associates to contribute to store's positive culture.
Education
Veterinary Technician -
Penn Foster
Toronto, ON12.2024
BBA - Marketing
Nipissing University
North Bay, ON06.2023
Skills
- An organized multi-tasker with excellent communication skills
- Ability to work well in a fast paced environment
- Works well individually or as part of a team
- 10 years in animal care
Volunteer
Toronto Cat Rescue- Health Care Coordinator; 2020-2021
References
Available upon request
Timeline
Veterinary Assistant
VCA Canada
01.2023 - Current
Sales and Events Marketing Manager
Ripple Effect Marketing
02.2022 - 12.2022
Veterinary Assistant
Eglinton Veterinary Facilities
07.2020 - 12.2020
Receptionist/Veterinary Assistant
Laird Eglinton Pet Hospital
01.2018 - 12.2020
Office Administrative Assistant
David Eichorn Realty
03.2016 - 01.2018
Veterinary Assistant/Receptionist
Danforth Veterinary Clinic
06.2015 - 03.2016
Manager
Label's Clothing Store
08.2014 - 06.2015
Animal Care Attendant
Veterinary Emergency Clinic
01.2014 - 07.2014
Keyholder
Pet Valu
12.2012 - 01.2014
Veterinary Technician -
Penn Foster
BBA - Marketing
Nipissing University
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