Ashlea Maddex
Brockville,ON
Summary
Dedicated financial operations professional with 10+ years of progressive experience across accounts receivable, financial analysis, and administrative leadership. Proven ability to manage high-volume receivables, resolve discrepancies, streamline workflows, and enhance customer communication in fast-paced environments. Skilled in SAP, advanced Excel, and cross-department collaboration. Recognized for combining analytical thinking with a strong service ethic to improve financial performance and operational efficiency.
Overview
11
11
years of professional experience
Work History
Accounts Receivable Analyst
Burnbrae Farms
08.2023 - Current
- AR account manager to some of BBF's largest vendors - Loblaws, Metro; improved claim processing, key member in account reconciliation task force and actively contributed to submitting claims to recover over $2.3M in payment discrepancies.
- Participated in the month-end close process, ensuring accurate reporting of accounts receivable balances and timely submission of data for financial statements.
- Performed thorough account reconciliations to locate discrepancies and ensure accuracy in company records, avoiding costly errors down the line.
- Shaped best practices within the team through regular review meetings focused on enhancing overall performance in accounts receivable functions.
- Contacted internal and external customers to obtain documentation to support invoices and claims.
Licensed Insurance Agent
Self-Employed
05.2019 - Current
- Collaborative team player, adept at leadership and delegation.
- Enthusiastic learner, continuously improving insurance knowledge.
- Calculated quotes, educated clients on options, and obtained underwriting approval.
- Enthusiastic learner, continuously improving insurance knowledge.
- Implemented Selling Thru Curiosity for better closing rates.
- Regularly reviewed and addressed clients' needs.
Executive Administrative Assistant
World Financial Group
01.2021 - 05.2023
- Provided comprehensive administrative support to a financial professional and their office of over 100 agents.
- Managed calendars, appointments, events/conventions and meetings with meticulous attention to detail.
- Handled sensitive information confidentially, maintained professionalism, and ensured compliance practices.
- Manufactured and implemented framework for important team member attendance and promotion trackers as well as new CRM platform for over 400 clients.
Cleaner & Administrative Assistant
A+ CLEANING
05.2022 - 12.2022
- Handled administrative tasks, incorporated new field schedules, and maintained accurate client preference records.
- Provided efficient residential cleaning services with effective scheduling and communication.
- Managed inventory, collaborated with the team, and adapted to client needs.
Front Desk Receptionist
M. P. Auto
01.2022 - 03.2022
- Provided excellent customer service, creating a professional atmosphere and enhancing efficiency and satisfaction.
- Managed phone calls, appointments, and inquiries, resolving concerns promptly and courteously.
- Handled customer check-ins, invoicing, payments, and maintained a clean and organized front desk area.
Garage Manager
Brother's Van Auto
09.2021 - 12.2021
- Implemented invoicing and record keeping of inventory, parts, etc for new garage.
- Oversaw 5-member team; managed payroll, ensured safe working environment while assessing staff, and gave feedback.
- Handled customer issues head-on, applied solutions while maintaining Intelcom contract for the garage.
Food Delivery Specialist
UberEATS
01.2019 - 01.2020
- Ensured safe delivery of food items to customers.
- Completed 1306 deliveries, withholding 96% satisfaction rate.
Helper & Driver
D.G. Macdonald Moving & Storage
01.2016 - 01.2019
- Prepared and packed items securely for transportation during moves.
- Safely operated large moving trucks, prioritizing safety and complying with traffic regulations.
- Collaborated with team members to efficiently load, unload, and use proper techniques for handling items.
Stock/Sales Associate
Town Shoes
01.2015 - 01.2017
- Greeted customers, facilitated shoe orders, and enrolled customers in loyalty program.
- Processed and organized daily shipments of 10-20 boxes in stock room.
- Completed checkout transactions, maintained tidy work area, and provided excellent customer service.
Customer Service Representative
Town Shoes Ltd Support Centre
01.2015 - 01.2016
- Interacted with customers and store associates, addressing inquiries, concerns, and requests.
- Provided efficient customer service through email and phone channels, managing over 30-50 calls and 100+ emails daily.
- Resolved customer complaints, handled inquiries, identified fraudulent accounts, and maintained minimal wait times for customer calls.
Education
Some College (No Degree) - Psychology
York University
Toronto, ONSome College (No Degree) - Human Kinetics
University of Ottawa
Ottawa, ONSome College (No Degree) - Kinesiology
California State University Los Angeles
Los Angeles, CACollege Diploma - Advanced Health And Fitness Training
Bryan College
North York, ON08-2014
Skills
- SAP ERP System
- Accounts Receivable & Payable
- Advanced Excel (PivotTables, VLOOKUP, data validation)
- Account Reconciliation
- Customer Account Management
- Time Management & Prioritization
- Interdepartmental Communication
- Data Entry Accuracy
- Problem-Solving & Process Improvement
- Record-Keeping & Documentation
Additional Information
- HLLQP: Life Insurance and A&S License July 2019 to 2026
- LinkedIn: SAP ERP: Essential Training Certificate Aug 2023
- LinkedIn: International Logistics Certificate July 2023
- LinkedIn: Understanding Logistics Certificate July 2023
References
References available upon request.
Timeline
Accounts Receivable Analyst
Burnbrae Farms
08.2023 - Current
Cleaner & Administrative Assistant
A+ CLEANING
05.2022 - 12.2022
Front Desk Receptionist
M. P. Auto
01.2022 - 03.2022
Garage Manager
Brother's Van Auto
09.2021 - 12.2021
Executive Administrative Assistant
World Financial Group
01.2021 - 05.2023
Licensed Insurance Agent
Self-Employed
05.2019 - Current
Food Delivery Specialist
UberEATS
01.2019 - 01.2020
Helper & Driver
D.G. Macdonald Moving & Storage
01.2016 - 01.2019
Stock/Sales Associate
Town Shoes
01.2015 - 01.2017
Customer Service Representative
Town Shoes Ltd Support Centre
01.2015 - 01.2016
Some College (No Degree) - Psychology
York University
Some College (No Degree) - Human Kinetics
University of Ottawa
Some College (No Degree) - Kinesiology
California State University Los Angeles
College Diploma - Advanced Health And Fitness Training
Bryan College