Ashkan Pour Ghassemi
Scarborough,Canada
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Salah
02.2022 - 01.2023
- Responded to customer inquiries and complaints via phone, email, and chat, consistently achieving a customer satisfaction rating of 95% or higher
- Resolved complex issues by gathering relevant information and collaborating with cross-functional teams
- Maintained accurate records of customer interactions and provided regular reports to management
- Recommended products to customers, thoroughly explaining details.
Assembler
Sina, Z Design Studio Inc
01.2021 - 12.2021
- Assembled components with minimal supervision, exceeding expected project milestones.
- Completed durable assemblies and subassemblies with hand and power tools.
- Conducted quality assurance inspections on finished components and identified issues.
- Planned and paced work efficiently in order to meet daily, weekly, project or production goals.
- Obtained appropriate tooling and fixtures for each assembly job.
Education
Diploma -
Richmond Hill High School
Richmond Hill, ON03.2020
Skills
- Exceptional verbal and written communication skills
- Strong problem-solving and analytical skills
- Ability to multitask and prioritize tasks effectively
- Ability to work well in a team and individually
- Strong attention to detail
- Proficient in Microsoft Word, Excel, and Zoom
- Order Fulfillment
- Prior customer service/sales experience
Timeline
Customer Service Representative
Salah
02.2022 - 01.2023
Assembler
Sina, Z Design Studio Inc
01.2021 - 12.2021
Diploma -
Richmond Hill High School
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