ASHITA VERMA
Prince George,British Columbia
Summary
Dynamic and detail-oriented professional with a strong background in customer service and front office management at Anavada Inn and Suites. Proven ability to enhance guest satisfaction through effective communication and problem-solving skills. Adept at appointment scheduling and cash
handling, contributing to a welcoming and efficient environment.
Developed strong customer service and administrative skills in fast-paced, client-focused environment. Excels in communication, organization, and managing multiple tasks simultaneously. Seeking to transition to new field where these skills can be effectively utilized and further developed.
Overview
2
2
years of professional experience
Work History
Front Desk Receptionist
Anavada Inn and Suits
07.2023 - 12.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Crew Team Member
Macdonals
07.2023 - 11.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
Housekeeper
Sandman Signature Hotel
03.2023 - 10.2023
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
Education
Associate of Arts - Arts
College of New Caledonia
Prince George, BC12-2025
High School Diploma -
Pious Institute
India02-2021
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Data entry
- Problem-solving skills
- Team collaboration
- Appointment scheduling
- Front office management
- Hospitality services
Languages
English
Professional Working
Interests
- Experimenting with different creative mediums, like Videography, and Cooking and baking, drawing and writing, to expand skills and techniques
- Participating in local clean-up initiatives
- Watching Movies and TV Shows
- I enjoy helping others and giving back to the community
- Regularly practice mindfulness and meditation for overall wellness
- I like trying new recipes and food trends
- I enjoy cooking for friends and family gatherings
- I like working with my hands and fixing things
- Reading
- Fashion and Style
Timeline
Front Desk Receptionist
Anavada Inn and Suits
07.2023 - 12.2024
Crew Team Member
Macdonals
07.2023 - 11.2023
Housekeeper
Sandman Signature Hotel
03.2023 - 10.2023
Associate of Arts - Arts
College of New Caledonia
High School Diploma -
Pious Institute
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