ASHITA KATIYAR
Summary
Results-driven and highly organized professional with over 15 years of diverse experience in operations management, administrative support, and customer service across dynamic industries. Proven track record of streamlining processes, improving team efficiency, and delivering exceptional support to senior leadership and cross-functional teams. Adept at managing vendor relationships, coordinating logistics, overseeing budgets, and leading administrative functions with a focus on accuracy, accountability, and operational excellence. Known for a proactive approach, strong problem-solving skills, and a commitment to delivering high-quality service that enhances both internal operations and client satisfaction. Thrives in fast-paced environments and brings a strong sense of ownership to every task.
Overview
16
16
years of professional experience
Work History
Junior Compliance analyst
SHOREWISE CONSULTING
01.2023 - Current
Trade Compliance clerk
FARROW
01.2018 - 01.2023
Customer Support Associate/Admin
KONICA MINOLTA
01.2017 - 01.2017
Administrative Assistant/ Executive Assistant
JOHN DEERE
01.2015 - 01.2016
Customer service Representative
HARRIS TEETER
01.2015 - 01.2015
Administrative/Operations Representative
STEREOD / DELUXE DIGICATIONS INDIA PVT. LTD.
01.2011 - 01.2014
Senior Executive – Operation
AGNITY INDIA TECHNOLOGIES PVT. LTD.
01.2010 - 01.2011
Education
MBA - International Business and Marketing
AMITY UNIVERSITY
Noida, India01.2010
B.Sc. - Biotechnology
INSTITUTE OF TECHNOLOGY AND SCIENCES
Meerut, India01.2008
Skills
- Communication skills
- Managing priorities
- Data Management
- Office Management
- Organizational skills
- Computer and Technical skills
- Attention to Details
- Confidentiality and Integrity
- Adaptability and Flexibility
- Team work and Collaboration
- Multilingual
- Conflict resolution
- Vendor Relations
- Customer Service
- Interpersonal skills
- Project management
Timeline
Junior Compliance analyst
SHOREWISE CONSULTING
01.2023 - Current
Trade Compliance clerk
FARROW
01.2018 - 01.2023
Customer Support Associate/Admin
KONICA MINOLTA
01.2017 - 01.2017
Administrative Assistant/ Executive Assistant
JOHN DEERE
01.2015 - 01.2016
Customer service Representative
HARRIS TEETER
01.2015 - 01.2015
Administrative/Operations Representative
STEREOD / DELUXE DIGICATIONS INDIA PVT. LTD.
01.2011 - 01.2014
Senior Executive – Operation
AGNITY INDIA TECHNOLOGIES PVT. LTD.
01.2010 - 01.2011
MBA - International Business and Marketing
AMITY UNIVERSITY
B.Sc. - Biotechnology
INSTITUTE OF TECHNOLOGY AND SCIENCES
JOB RESPONSIBILITIES
- Operations
- Manage vendor relationships, including transportation, catering, and equipment rentals, ensuring timely service and cost efficiency.
- Support executive leadership with calendar management, meeting preparation, and travel logistics.
- Oversee office space logistics, including procurement of equipment and supervising facility upgrades for scalability.
- Handle contract administration for service vendors, ensuring compliance and timely renewals.
- Organize company events and offsites, such as wrap parties, team-building retreats, and festival submissions.
- Maintain asset tracking systems and ensure data security policies are upheld for media files and confidential client content.
- Ensure compliance with operational standards in safety, environmental policy, and regulatory reporting across departments.
- Collaborate with cross-functional teams (engineering, procurement, logistics) to streamline workflows and reduce operational delays.
- Prepare and track departmental budgets, analyzing cost-efficiency and identifying areas for operational improvement.
- Facilitate onboarding of new hires, ensuring all operational tools, resources, and compliance trainings are in place.
- Coordinate internal audits and process documentation, ensuring operational transparency and business continuity readiness.
- Administration
- Manage correspondence, including emails, phone calls, and internal communications.
- Schedule meetings, organize travel arrangements, and manage calendars.
- Prepare reports, presentations, and other documents as needed.
- Support staff by handling office supplies, coordinating events, and managing day-to-day tasks.
- Create IRCC accounts for clients applying Work permits, Work permit extensions, study permits and TRV’s from outside Canada and within Canada.
- Audit and submit all the forms, documents and also creating explanation letters for any queries raised while processing for an applied status.
- Process invoices, expense reports and payroll records using accounting and HR software.
- Co-ordinate the procurement of business insurance quotes, liaised with insurance providers, managed annual review of office insurance polices.
- Support the Director and Senior Level executives by providing secretarial and administrative support in a fast-paced and challenging environment.
- Supervise day-to-day operations, including front office, security, transportation, invoicing, office supplies, general office expenses, courier / postal services and personnel welfare.
- Effectively maintain and monitor the business data and asset management systems.
- Ensure compliance with health & safety policies within the office environment.
- Guide vendor selection, obtain vendor quotations, negotiate prices, and finalize contracts.
- Maintain documents, security data, emergency readiness etc. for inter-company audit.
- Customer service
- Audited and processed sales order on SAP.
- Ensured all orders are progressing through the various stages to meet delivery dates to customers.
- Provided prompt customer service and support to customers, branches and dealers.
- Managed entire delivery experience for customers.
- First point of contact to clients/suppliers/visitors answering queries with accurate information.
- Identified and resolved issues on orders with customers and internal partners using CRM software.
- Managed Reception duties such as answering phones and greeting customers.
- Created WO’S & PO’S on company specific ERP software and generated invoices.
- Made feedback calls to customers and maintained progress report of technicians.