Summary
Overview
Work History
Education
Skills
Timeline
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Ashish Singh Sidhu

Charlottetown,PE

Summary

Energetic Customer Experience associate with excellent track record of effective merchandise presentation, prompt and courteous customer care and persuasive selling skills. Customer-oriented individual talented at presenting recommendations to customers based on needs and maintaining orderly appearance and organization of merchandise. Committed to developing and maintaining relationships with prospective and existing customers.

Overview

3
3
years of professional experience

Work History

Production Technician

Biovectra Inc
Charlottetown, PE
08.2021 - Current
  • Operating manual and automated equipment to perform Microbial Fermentations, Down Stream Purifications, Active Pharmaceutical Ingredient (API) or fine chemical manufacture.
  • Controlling processes from start-up to shutdown, including unit operations of microbial growth, expression, recovery, filtration, chemical synthesis, and purification.
  • Handling of hazardous materials, including: acids, bases, solvents, potent compounds, and APIs safely and properly.
  • Performing process sampling and testing including: pH, conductivity, spectrophotometry, osmometry, densitometry, aseptic sampling and streak plating, etc.
  • Collaborating with other departments on process and equipment training for successful completion of manufacturing batches.
  • Preparing shift summaries and updating excel spreadsheets with key performance and quality indicators.
  • Providing feedback to influence continuous improvements during review and revision of Standard Operating Procedures and other process documentation.
  • Participating in BIOVECTRA's quality management system, focusing on batch production records, work instructions, adherence to policies and standard operating procedures at all times.
  • Assisting with housekeeping, equipment cleaning, general warehousing, material staging, and tanker operations as required.
  • Promptly documented and reported all defective equipment and hazardous conditions.
  • Inspected equipment and systems to identify issues, immediately reporting problems to repair technicians.
  • Calibrated machines to maintain required productivity levels and adherence to quality standards.
  • Performed general equipment maintenance and repair to minimize downtime.
  • Assisted engineers in developing, building and testing prototypes and products.
  • Additional duties assigned, based on business needs and department supervisor’s request.

Retail Customer Service Associate

Canadian Tire
Charlottetown, PE
05.2020 - 08.2022
  • Greeting and serving customers.
  • Kept customer spaces clean, neat and organized for maximum appeal.
  • Distributed information to in-store guests and answered questions to serve needs and drive sales.
  • Upsold and cross-sold customers on available products and services, consistently exceeding sales targets with proactive strategies.
  • Recommended appropriate services to customers and helped overcome objections with persuasive communication style.
  • Assisted customers in making informed purchase choices and selecting products.
  • Processed customer payments, generated bills and filled out warranty cards.
  • Attended to customer complaints and processed product return or replacement requests.
  • Tracked stock availability to order supplies for timely stock replenishment.
  • Created visually appealing product displays to increase sales, boosting sales.
  • Reduced product damage and shelf expiry rate through vigilant and effective inventory maintenance.
  • Demonstrated Exercise equipment functions for customers to help evaluate possibilities.
  • Use scanner to get availability, prices and update inventory of products.
  • Be aware of any potential security risks including shop lifting.
  • Bringing shopping carts back into store from parking lot.
  • Any other duties as assigned by management.

Education

Associate of Applied Science - Laboratory Techniques: Pathway of Specialization in Analytical Chemistry Or Biotechnology

Sheridan College
Oakville, ON
08.2019

Skills

  • Calm and Professional Under Pressure
  • Effective Customer Communication
  • Upselling Products and Services
  • Cash Handling
  • Security Regulation Enforcement
  • CPR Certified
  • Microsoft Office
  • CGMP Regulations
  • Safety Policies and Procedures
  • Troubleshooting and Testing
  • Active Learning
  • Hand Instruments
  • 5S Methodology

Timeline

Production Technician

Biovectra Inc
08.2021 - Current

Retail Customer Service Associate

Canadian Tire
05.2020 - 08.2022

Associate of Applied Science - Laboratory Techniques: Pathway of Specialization in Analytical Chemistry Or Biotechnology

Sheridan College

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Ashish Singh Sidhu