Ashishkumar Nayak
Calgary,AB
Summary
Highly skilled IT Technician experienced with troubleshooting and resolving technical issues. Strong background in providing efficient and effective solutions to clients. Dedicated team player delivers great customer service.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Field Service Technician
Focal Systems
09.2022 - Current
- I provide onsite installation, maintenance, and troubleshooting of the company's AI-powered retail solutions.
- Installed new equipment and explained operation and routine maintenance protocols to clients.
- Deployment, training, and customer satisfaction.
Technical Support Specialist
Alorica
10.2022 - 02.2023
- Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Assessed technical complexity of tickets to escalate to Tier 3 team.
- Verified timekeeping records and handled any discrepancies with employees.
IT helpdesk Technician
Etech Global Services
04.2021 - 07.2022
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Walked individuals through basic troubleshooting tasks.
- Responded to support requests from end-users and patiently walked individuals through troubleshooting tasks.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Documented support interactions for future reference.
- Troubleshot hardware and software to determine and rectify network problems.
- Installed, modified, and repaired software and hardware to resolve technical issues.
Technical System Administrator
SoftNet Solutions Inc.
06.2015 - 03.2021
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Diagnosed and resolved hardware and software issues.
- Planned and implemented upgrades to system hardware and software.
- Monitored networks and network devices to resolve technical problems quickly.
- Resolved or escalated problem tickets to resolve user issues.
- Worked with various clients to finalize server & storage configurations, deployment, integration & installation support.
Education
Master of Science - Information Technology And Management
Campbellsville University
Louisville, KY01.2021
Skills
- Server Administration
- Systems Management
- Ticketing System
- Technical Support and Assistance
- Data Center Integrations
- Data Center Hardware
- Hardware Troubleshooting
- Critical Thinking
- Active Directory
Accomplishments
Employee of the Month at Etech Global Services
Certification
- HPE ProLiant Blade/ML/DL/SL/Apollo server solutions - Hewlett Packard Enterprise
- HPI Service Technician for Commercial Desktops, Workstation and Notebooks - HP
- Fujitsu Server Solution Expert
- NetApp Technical Expert - NetApp
- HPE ATP - Storage Solutions V3 - Hewlett Packard Enterprise
- HPE ASE - Storage Solutions Architect V3 - Hewlett Packard Enterprise
- HPE Sales Certified - Hybrid Cloud Solutions [2020] - Hewlett Packard Enterprise
- HPE Product Certified - OneView [2018] - Hewlett Packard Enterprise
Timeline
Technical Support Specialist
Alorica
10.2022 - 02.2023
Field Service Technician
Focal Systems
09.2022 - Current
IT helpdesk Technician
Etech Global Services
04.2021 - 07.2022
Technical System Administrator
SoftNet Solutions Inc.
06.2015 - 03.2021
Master of Science - Information Technology And Management
Campbellsville University
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