Ashish Baria
Moncton,NB
Summary
I offer a solid understanding of business operations and analytical thinking, and I am eager to learn and grow in a dynamic environment. Brings foundation in data analysis and process improvement, ready to be further developed. Ready to use and develop strong analytical skills and project management capabilities in a Business Analyst role.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Technical Support Engineer
Rogers Communications
09.2022 - 08.2023
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
- Met with team personnel to share details of discovered issues and recurrent custom complaints.
- Documented faults and bugs for referral to development staff for use in updates.
- Developed and implemented preventive maintenance procedures.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
- Developed comprehensive troubleshooting guides for internal use, improving team knowledge and performance.
- Installed, configured and maintained computer systems and network connections.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
IT Data Operations
Evolent Health
11.2016 - 08.2022
- Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.·
- Support all aspects of Data Operations team initiatives/Projects.
- Software application L2/ L3 support (Applications Troubleshooting) and Database Back End Support (SQL server 2005), ETL, Software Testing (Test Plan), Scheduling the SQL Jobs, and Windows Jobs.
- Proficiency with databases, software development life cycle (SDLC), and enterprise systems.
- ITIL Service Management such as Incident Management, Change Management processes, CMDB (Asset Management), and documenting all test results and incident tickets raised on the project.
- Experience with project management methodologies (e.g., Agile, Waterfall) and dataflow diagrams.
- Collaborate closely with stakeholders from various departments, including IT operations, Software Developers, and Network Teams, to fix critical incidents.
- Developed Requirement-gathering documents and Business process models for Automation projects for business process improvement.
- Create weekly analysis reports on alert history, trends, problem detection, and SLA/KPI breach reports.
- Participate in application releases, from development, testing, and deployment to production.
Senior Software Engineer
Infosys BPM Limited ,Hinjewadi,Phase 2
01.2011 - 11.2016
- Collaborated with stakeholders to translate business requirements into technical specifications, ensuring alignment with business goals.
- Mentored junior developers, fostering professional growth and enhancing team productivity.
- Enhanced software functionality by identifying and resolving complex technical issues.
- Troubleshoot multiple Visual Studio .Net applications simultaneously, server monitoring and health checks, and build and execute SQL queries.
- Authored code fixes and enhancements for inclusion in future code releases and patches.
- Database monitoring at all levels, such as executing SQL queries, store procedures, SQL agent jobs, and DB backup.
- Microsoft Windows Server 2016 support, UNIX and Linux OS Support, Server Hardening, VMWare, Active Directory, IIS 6.0 Configurations and Support, Office 365, Windows updates, and Windows services.
Technical Support Executive
Anatech Insights Pvt Ltd
09.2010 - 01.2011
- Responded to customer inquiries and provided technical assistance over the phone and in person.
- Manage production support issues raised by customers and provide quick resolution within SLA.
- Software Installation and Configurations of EMR and EHR.
- Troubleshoot the issue for EHR application and SQL server Support.
Software Executive
Byzan System Pvt Ltd
05.2009 - 04.2010
- Provide Software application support. This breaks down into two categories -1. Troubleshooting (maintenance) the issue and problem-solving.
- Create Store Procedure and build SQL queries.
- Software installation and configuration.
- Provide support to Enterprise Customers. To interact with them and resolve the Issue.
Software Implementation Specialist
Broadllyne Technologies Ltd
10.2007 - 06.2009
- Served as a trusted advisor to clients in their software selection process, providing expert insights and recommendations based on their unique requirements.
- Enhanced software implementation efficiency by streamlining processes and optimizing workflows.
- Ensured data integrity by conducting rigorous data validation checks throughout the entire implementation process.
- Customized features within existing software platforms to better meet the unique needs of each client organization.
- Provided comprehensive training on newly implemented software systems, facilitating a smooth transition for endusers.
Software Developer
Bulwark Systems
05.2005 - 04.2006
- Develop software applications using VB6 and VB.NET.
- Requirements are gathered from clients, and Data flow diagrams are created.
- Provide Software Support after implementing the software on the Client Side.
Education
Information Technology Business Analysis - Information Technology
NBCC
Moncton, NB04-2025
Master of Computer Applications - Computer Programming
Sardar Patel Univeristy
V.V.Nager, India04-2005
Skills
- Requirements gathering
- ITIL processes
- JIRA systems
- Business Process Modeling
- SQL proficiency
- Agile methodology
- Data mapping
- Business process mapping
- Change management
- BI tools expertise
- Data mining
- Microsoft Office Suite
- Software troubleshooting
- Application improvement
- Pivot tables
- Problem-solving
- Project management
- Data analysis
Languages
English
Full Professional
Hindi
Native or Bilingual
Gujarati
Native or Bilingual
French
Limited Working
Certification
- IT Infrastructure Library (ITIL) Foundation Certification.
- Microsoft Certified, Azure Administrator.
- Microsoft Certification of SQL Server 2008 Implementation and Maintenance.
- Technical Support Fundamentals- Google.
Timeline
Technical Support Engineer
Rogers Communications
09.2022 - 08.2023
IT Data Operations
Evolent Health
11.2016 - 08.2022
Senior Software Engineer
Infosys BPM Limited ,Hinjewadi,Phase 2
01.2011 - 11.2016
Technical Support Executive
Anatech Insights Pvt Ltd
09.2010 - 01.2011
Software Executive
Byzan System Pvt Ltd
05.2009 - 04.2010
Software Implementation Specialist
Broadllyne Technologies Ltd
10.2007 - 06.2009
Software Developer
Bulwark Systems
05.2005 - 04.2006
Information Technology Business Analysis - Information Technology
NBCC
Master of Computer Applications - Computer Programming
Sardar Patel Univeristy
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