ASHISH KHURANA

Oversaw fast-paced front desk operations, and residents' and guests' needs at busy residential building.

• Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
• Collected amenity usage deposits, fees, and payments.
• Responded to resident and guest inquiries to maximize customer satisfaction.
• Provided each resident with list of condominium's upcoming repairs and inspection dates.
• Trained concierge team in delivering top-quality hotel style services in alignment with condominium's reputation
• Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
• Facilitated and coordinated transportation services for guests and residents.
• Communicated effectively with owners, residents, and on-site associates.
• Responded to Common Area Maintenance (CAM) inquiries.
• Delivered emergency 24-hour on-call service for tenants on building issues.
• Implemented and enforced policies and procedures to maintain properties to highest standards.
• Conducted regular inspections of both interior and exterior of properties for damage.
• Coordinated appointments to show listed units.
• Provide Administrative Assistance to property manager and board of directors of condominium
• Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
• Created, maintained and updated reports, manuals, procedures, specifications and other documents.

• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Provided guests with visitor passes and maintained safety log.
• Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
• Served as building gatekeeper to address questions and minimize interruptions.
• Monitored front doors to prevent unauthorized entries or exits.
• Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
• Used verbal or written means to report safety concerns, security breaches and unusual circumstances.
• Acted quickly during emergency situations to reduce opportunity for damage and injury.

• Assembled windows and met daily targets
• Worked in fast paced team based environment
• Performed regular maintenance on production equipment to verify functionality and performance.
• Collected material and equipment required for assembling process to determine durability of structure.
• Verified part numbers and placed parts in appropriate shipping containers.
• Researched and implemented new techniques to streamline assembly processes.
• Monitored inventory, keeping necessary supplies on hand.
• Completed durable assemblies and subassemblies with hand and power tools.
• Inspected completed products to encourage quality and adherence to company standards.
• Collaborated with team members to promptly complete tasks and maintain consistent workflows.
• Trained new line workers