ASHISH SHARMA
Etobicoke,ON
Summary
To enter a long-term relationship with an organization where I can utilize my skills & contribute to the growth of the organization.
Overview
2
2
years of professional experience
Work History
Personal Shopper / MHE Operator
Voila By Sobeys
09.2021 - Current
- Inspect trailer and proceed to unload skids from trailer with use of walkie/hand jack
- Stage products on pallets using FIFO method
- Operate and maintain preventively warehouse vehicles and equipment
- Put away products to designated location for storage using MHE, transport pallet of goods to assigned storage location
- Perform MHE checks before and after use
- Report any discrepancies
- Follow quality service standards and comply with procedures, rules and regulations
- Keep a clean and safe working environment and optimize space utilization
Customer Service Representative
Concentrix
11.2021 - 08.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
Education
SYSTEMS BUSINESS ANALYSIS AND INTERNATIONAL BUSINESS MANAGEMENT
Northern College At Pures
Toronto, ON08.2022
Bachelor in Computer Applications - Information Technology
Panjab University
Chandigarh, India05.2019
Skills
- Critical thinking and problem solving
- Teamwork and collaboration
- Professionalism and strong work ethic
- Oral and written communications skills
- Leadership
Timeline
Customer Service Representative
Concentrix
11.2021 - 08.2022
Personal Shopper / MHE Operator
Voila By Sobeys
09.2021 - Current
SYSTEMS BUSINESS ANALYSIS AND INTERNATIONAL BUSINESS MANAGEMENT
Northern College At Pures
Bachelor in Computer Applications - Information Technology
Panjab University