Summary
Overview
Work History
Education
Skills
Timeline
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Ashish Patel

Waterloo,ON

Summary

Accomplished Store Manager and Customer Service Representative with a proven track record at Menchies Yogurt and Walmart. Excelled in enhancing customer loyalty through empathetic service and resolving complaints, boosting satisfaction. Skilled in Microsoft Office Suite and adept at problem-solving, I effectively managed inventory and improved operational efficiency, demonstrating adaptability and a commitment to excellence.

Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.

Overview

3
3
years of professional experience

Work History

Customer Service Manager

Walmart
10.2022 - Current
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Met customer call guidelines for service levels, handle time and productivity.

Store Manager

Menchies Yogurt
11.2021 - 11.2022
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Completed point of sale opening and closing procedures.
  • Implemented efficient inventory management, reducing waste optimizing supply usage.
  • Conduct regular safety audits.

Education

International Business Management

Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON
12-2022

BBA -

Ganpat University
Mehsana, Gujarat, India
09-2020

Skills

  • Customer service
  • Problem-solving
  • Active listening
  • Adaptability and flexibility
  • Data entry
  • Computer proficiency
  • Customer relations
  • Problem resolution
  • Time management
  • Microsoft Excel
  • Administrative support
  • Microsoft Office Suite

Timeline

Customer Service Manager

Walmart
10.2022 - Current

Store Manager

Menchies Yogurt
11.2021 - 11.2022

International Business Management

Conestoga College Institute of Technology And Advanced Learning

BBA -

Ganpat University

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Ashish Patel