Ashish Patel
Burnaby
Summary
Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. Communicating well with Customers and solving their issues. Keeping record of payments by either by card or cash and refund process as well. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.
Overview
4
4
years of professional experience
Work History
Cashier/Customer Service Associate & General Clerk
Urbanfare Coal Harbour (Vancouver)
11.2021 - 11.2023
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Checked personal identifications during alcohol and tobacco sales.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
- Informed customers about special promotions and provided detailed information for various products.
Jr. Software Engineer
Softcom Industries PVT LTD
09.2019 - 12.2020
- Improved software efficiency by identifying and resolving programming bugs.
- Collaborated with team members for successful completion of large-scale projects.
- Optimized system performance with thorough code reviews and refactoring efforts.
- Delivered high-quality code on time, contributing to overall project success.
- Contributed to innovative solutions with thoughtful problem-solving techniques.
- Assisted senior engineers with complex tasks, gaining valuable hands-on experience in the field.
- Analyzed code defects and failures and presented code refactors and design fixes.
- Documented customer requirements and project plans.
- Delivered completed products within project deadline.
- Contributed to daily scrum meetings with team updates.
- Developed clear specifications for project plans using customer requirements.
- Creating testing procedures to evaluate the performance of the software.
• Building software testing programs that automate testing processes.
• Running the software testing procedures to evaluate the software.
• Documenting all testing procedures
• Reporting bugs and making recommendations to improve the software product.
• Collaborating with other Test Engineers, Software Programmers, and other team members
• Retesting software after bugs are fixed to ensure the program works properly.
Education
MBA -
University Canada West
Vancouver, BC05.2024
Bachelors of Technology - Computer Science And Engineering
Parul University
Vadodara, Gujarat, India05.2019
Diploma - Computer Engineering
Parul Polytechnic Institute (GTU)
Vadodara, Gujarat, India12.2015
Skills
- Customer Service
- Product Recommendations
- Cash Handling
- POS Systems
- ID Verification
- Payment Processing
- Product Restocking
- Customer Relations
- Cleaning and Sanitizing
- Loyalty Program Promotion
- Product Knowledge
- Daily Reporting
- Refunds and Exchanges
- Problem Solving Abilities
- Multitasking Capabilities
- Promotions and Discounts Understanding
- Product Location
- Price Identification
- Pricing and Markdowns
Languages
English
Full Professional
Hindi
Full Professional
Gujarati
Native or Bilingual
Timeline
Cashier/Customer Service Associate & General Clerk
Urbanfare Coal Harbour (Vancouver)
11.2021 - 11.2023
Jr. Software Engineer
Softcom Industries PVT LTD
09.2019 - 12.2020
MBA -
University Canada West
Bachelors of Technology - Computer Science And Engineering
Parul University
Diploma - Computer Engineering
Parul Polytechnic Institute (GTU)
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