Results-driven Customer Success Manager with 6+ years of experience in telecom and retail environments, specializing in maximizing Customer Lifetime Value (CLV) and driving sustainable revenue growth. Proven track record of achieving 95%+ gross retention and generating expansion revenue through strategic upsell/cross-sell initiatives. Expert in leading Quarterly Business Reviews (QBRs), ensuring high product adoption, and using data analytics to proactively manage renewal risk and reduce churn by double digits. Committed to improving NPS/CSAT scores and fostering strategic, long-term customer relationships.