Professional with a solid expertise in providing great service across many industries, with a focus on customer service. demonstrated capacity to interact with clients in an effective manner, handle problems, and provide a pleasant customer experience. eager to contribute my excellent interpersonal and problem-solving abilities to the CIBC team in order to help the bank's clientele and deliver exceptional customer service.
Overview
1
1
year of professional experience
Work History
Team Lead
Elev8 Marketing Alliance
03.2023 - 06.2023
Going door-to-door to sell home internet and cellphone plans for Rogers
Maintaining an average of selling 8 bundles per week
Providing a solution to the pain points of the customers and explaining how our product makes their lives or jobs easier
Following up with the customer to help them with their queries
Training new people in the office and on the field and enabling each employee to realise his or her own potential and advance within the organisation.
Trained new team members by relaying information on company procedures and safety requirements.
Worked different stations to provide optimal coverage and meet production goals.
Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
Built strong relationships with customers through positive attitude and attentive response.
Sales Associate
The Source, Toronto Pearson Airport
11.2022 - 02.2023
Providing high-level customer service for our customers and helping them choose the best-suited electronic item for them
Answering phone calls to listen to the queries of the customers with exceptional professionalism
Achieving targets by selling extended protection/warranty to customers.
Managed cash register and processed customer transactions.
Balanced cash drawer at the start and end of each shift.
Handled large sums of cash with accuracy and security protocols.
Provided excellent customer service during cash transactions.
Managed returns, exchanges and refunds in accordance with store policy.
Prepared and deposited cash and checks into the bank, ensuring accurate records and compliance with company policies.
Handled customer inquiries and resolved discrepancies related to cash transactions.
Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Sales Associate
Walmart
07.2023 - Current
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Helped customers locate products and checked store system for merchandise at other sites.
Prepared merchandise for sales floor by pricing or tagging.
Rotated stock and restocked shelves to maintain product availability and store appearance.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Solved customer challenges by offering relevant products and services.
Education
Fleming College
05.2023
University Institute of Engineering And Technology
08.2021
Skills
Sales Expertise
Product Promotion
Cash Register Operation
Customer Service
Sales Training
Money Handling
Stocking and Replenishing
POS System Operations
Timeline
Sales Associate
Walmart
07.2023 - Current
Team Lead
Elev8 Marketing Alliance
03.2023 - 06.2023
Sales Associate
The Source, Toronto Pearson Airport
11.2022 - 02.2023
Fleming College
University Institute of Engineering And Technology