Ashish Malhotra
Edmonton,Canada
Summary
Dynamic Property Management Professional with over four years of experience in leasing and community management, complemented by 15 years of expertise in the travel, tourism, and aviation sectors, focusing on reservations, ticketing, and multimedia. Proven track record of delivering exceptional customer service, combined with strong supervisory and leadership skills. Committed to fostering positive tenant relationships and enhancing community satisfaction. Eager to leverage a diverse skill set and a passion for excellence to contribute effectively to team success, ensuring a lasting impact on operational efficiency and resident engagement.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Senior Property Administrator
Deveraux Group of Companies
12.2024 - Current
- Performed a variety of Administrative tasks including lease signings, rental payment processing, managing applications, and preparation of lease documents to support efficient daily operations.
- Conducted personalized property tours for prospective residents, showcasing available suites and effectively communicating the features and benefits of the Deveraux properties.
- Delivered exceptional client service by actively listening to resident needs and ensuring tailored, effective solutions to meet their expectations.
- Foster positive tenant relationships to support retention efforts.
- Monitor rent collections and support in addressing delinquencies
- Performed a variety of Administrative tasks including lease signings, rental payment processing, managing applications, and preparation of lease documents to support efficient daily operations.
- Collaborated with team members to support daily operations and promote a positive, team-oriented work environment.
Community Manager
GWL Realty Advisors
08.2021 - 09.2024
- Successfully lead all administrative tasks, including work orders, service requests, rent and expense payments, property maintenance and vendor compliance requirements.
- Monitoring and reporting of all expense schedules/budgets, annual operating budgets, etc., to achieve portfolio goals for all stakeholders.
- Strong leadership and mentoring skills with the ability to inspire trust, coach, and develop team members.
- Reviewed monthly financial statements, participated in budget meetings with senior management, and monitored rent collections and delinquency to ensure financial performance and compliance with property goals.
- Develop and maintain positive relationships with tenants, vendors and contractors.
- Work collaboratively with peers to ensure the portfolio is effectively and efficiently operated.
- Participated in the Occupational Health and Safety Program to ensure compliance with onsite safety regulations.
- Researched and analyzed industry and market trends to provide actionable insights that supported strategic decision-making and maintained competitive positioning.
Leasing Consultant
GWL Realty Advisors
11.2020 - 08.2021
- Process rental applications and conduct background checks on prospective tenants.
- Prepare lease agreements and ensure that they are signed and executed in a timely manner.
- Conducting tours by showcasing a suite to a prospective resident.
- Respond to prospect leads, as well as tenant inquiries and complaints in a timely and professional manner.
- Assist with move-in and move-out procedures.
- Manage maintenance requests and ensure that all repairs and maintenance are completed in a timely and efficient manner.
- Achieved and maintained high occupancy rates by executing effective leasing strategies and implementing resident retention initiatives.
Team Leader - Special Assistance Team
Emirates Airline
03.2019 - 03.2020
- Managing Flight Disruptions in Real-time and ensuring all passengers are notified of any flight schedule changes.
- Resource Planning and allocation of resources to enhance operational performance and improve customer experience.
- Provide feedback and recommendations to Reservation Services Procedures (RSP) on process improvements.
- Improve & exceed customer experience by establishing a specialized team in the Contact Centers.
- Collaborate with departments for exceptions/approvals on Medical/Non-Medical cases requiring special handling.
Contact Center Team Leader – Multimedia Team
Emirates Airline
11.2010 - 03.2019
- Resource Planning and allocation of team to ensure full coverage of team leaders across all the shifts.
- Monitor real time productivity – Acceptance and processing time of all the channels of multimedia team (Facebook, Twitter, Web Chat and Email handling team).
- Effectively utilizing & adding value to operations & enhancing customers experience through coordinating with Global Connect Resource Planning Team.
- Preparing weekly & monthly performance metrics reports for review and completing necessary operational tasks.
- Coaching & training of the Contact Centre Consultants ensuring their achievement and exceeding company expectations for quality customer experience.
Business Travel Supervisor
DNATA HRG - Corporate Travel
09.2003 - 10.2010
- Supervised staff of travel clerks responsible for coordinating travel needs and thereby providing guidance on complex and corporate travel requests.
- Reviewed and revised pricing structure for marketing and revenue maximization.
- Managed sales of complete range of airline products available in the market.
- Preparing weekly & monthly performance metrics reports.
Education
Bachelor of Commerce -
Vinayaka Missions University
01.2016
Skills
- Proficient in Property Management Software (eg, Yardi, CRM Flex) and Microsoft Office Suite
- Lease compliance administration
- Time Management and People Management
- Excellent Communication and Interpersonal Skills
- Ability to work independently and collaboratively in a fast-paced environment
LANGUAGE
English
Certification
- The Fundamentals of Real Estate - Pursuing RECA Jun 2025
- Managing Performance - Supervisor Guide Emirates Group Jun 2014 - Aug 2014
- Station Management IATA Mar 2005 - Jun 2005
- IATA/UFTTA Consultant Diploma IATA Feb 2003 - May 2003
- Airline Marketing IATA Sep 2002 - Dec 2002
Timeline
Senior Property Administrator
Deveraux Group of Companies
12.2024 - Current
Community Manager
GWL Realty Advisors
08.2021 - 09.2024
Leasing Consultant
GWL Realty Advisors
11.2020 - 08.2021
Team Leader - Special Assistance Team
Emirates Airline
03.2019 - 03.2020
Contact Center Team Leader – Multimedia Team
Emirates Airline
11.2010 - 03.2019
Business Travel Supervisor
DNATA HRG - Corporate Travel
09.2003 - 10.2010
Bachelor of Commerce -
Vinayaka Missions University
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