Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ashish Kumar

Surrey

Summary

Dynamic leader with a proven track record at Apex Global Limited Solutions, enhancing team productivity and customer satisfaction through effective operations management and exceptional customer service. Skilled in decision-making and team leadership, I significantly improved quality control measures and streamlined logistics, contributing to the company's success.

Overview

5
5
years of professional experience

Work History

Operational Manager

Apex Global Limited Solution
11.2023 - Current
  • Improved team productivity through effective communication, training, and performance evaluations.
  • Managed DSP scorecard and Metrics.
  • Increased customer satisfaction with consistent quality control measures and proactive issue resolution.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

Dispatcher

Apex Global Limited Solutions
11.2021 - 11.2023
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of more than 100 fleet vehicles.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.

Delivery Driver

Apex Global Limited Solutions
06.2021 - 11.2021
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.

Supervisor

Yusen Logistics
01.2020 - 05.2021
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.


Education

Associate of Science - Computer Science

Langara College
Vancouver, None
11-2020

Skills

  • Customer service
  • Operations management
  • Decision-making
  • Team leadership

Languages

English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual

Timeline

Operational Manager

Apex Global Limited Solution
11.2023 - Current

Dispatcher

Apex Global Limited Solutions
11.2021 - 11.2023

Delivery Driver

Apex Global Limited Solutions
06.2021 - 11.2021

Supervisor

Yusen Logistics
01.2020 - 05.2021

Associate of Science - Computer Science

Langara College

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Ashish Kumar