Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ashish Ganhotra

Calgary,Alberta

Summary

Proven track record of enhancing guest experiences at Hotel Staybridge through exceptional service and efficient problem-solving. Skilled in multitasking and team building, I boosted employee retention by fostering a positive work culture. My attention to detail and organizational skills ensured high standards of cleanliness and operational efficiency, contributing significantly to workplace productivity.

Overview

3
3
years of professional experience

Work History

Cleaner

Concorde Airport
08.2024 - Current
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Removed trash, debris and other waste materials from premises.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Confirmed all cleaning tools and equipment were stored properly after use.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
  • Contributed to a positive working environment by addressing and resolving maintenance issues promptly.
  • Maintained high standard of cleanliness in high-traffic areas, contributing to positive first impression for visitors.

Front Desk Agent

Hotel Staybridge
05.2024 - Current
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
  • Facilitated smooth guest experiences by coordinating with multiple departments across the property.
  • Updated guest profiles with preferences and requests for personalized service in future stays.

Food Service Supervisor

Papa John's Pizza
09.2021 - 01.2024
  • Tracked food production levels, meal counts, and supply costs.
  • Established and managed team schedules and shift assignments.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Maintained high-quality standards for food preparation, presentation, and taste across all menu offerings.
  • Promoted a positive work culture that encouraged teamwork resulting in an uptick in employee retention rates.
  • Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.
  • Monitored food inventory and supplies to prevent waste.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
  • Controlled food costs and managed inventory.
  • Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.
  • Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
  • Set and oversaw weekly and special event menu plans.

Education

Associate of Arts - Hospitality

Pinnacle Edu City
Chandigarh (India)
07.2013

High School Diploma -

GSSS
Kaithal (India)
03.2008

Skills

  • Reliability and punctuality
  • Strong Work Ethic
  • Multitasking
  • Organizational Skills
  • Time Management
  • Teamwork and Collaboration
  • Adaptable and Flexible
  • Productivity and Time Management
  • Attention to Detail
  • Team building
  • Relationship Building
  • Conscientious and Detail-Oriented
  • Task Prioritization

Languages

English
Full Professional
Hindi
Native or Bilingual

Timeline

Cleaner

Concorde Airport
08.2024 - Current

Front Desk Agent

Hotel Staybridge
05.2024 - Current

Food Service Supervisor

Papa John's Pizza
09.2021 - 01.2024

Associate of Arts - Hospitality

Pinnacle Edu City

High School Diploma -

GSSS

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Ashish Ganhotra