Ashish Chauhan
Surrey,CA-BC
Summary
Customer-focused professional with experience in banking and team-based support roles. Skilled in handling transactions, resolving inquiries, and using CRM systems like Salesforce and Oracle FlexCube. Known for clear communication, accuracy, and a strong commitment to client service and compliance.
Overview
6
6
years of professional experience
2
2
Certification
Work History
Cashier
Loblaw Companies
08.2024 - Current
- Process cash, debit, and credit transactions with attention to detail and accuracy.
- Handle point-of-sale systems, refunds, and returns in compliance with company policies.
- Support inventory audits and merchandise organization during off-peak hours.
- Respond calmly to complaints, working toward timely resolutions.
- Assist the team in meeting store-level service goals.
Customer Success Manager
Streamline Business India Pvt. Ltd.
10.2021 - 11.2023
- Led a customer support team, ensuring timely and professional resolution of customer inquiries and concerns.
- Developed and implemented service procedures that improved response efficiency and customer satisfaction.
- Trained and coached support agents on communication standards, CRM usage, and conflict resolution.
- Monitored customer feedback and escalated service issues to relevant departments when necessary.
- Maintained accurate records using CRM platforms such as Salesforce and MS Dynamics, ensuring full documentation of interactions.
Bank Teller
HDFC Bank
01.2019 - 09.2021
- Conducted day-to-day financial transactions including deposits, withdrawals, cheque cashing, fund transfers, and loan payments while ensuring accuracy and confidentiality.
- Assisted customers with account inquiries, statement requests, passbook updates, and basic banking services in a courteous and efficient manner.
- Utilized CRM and core banking systems such as Salesforce, Oracle FlexCube, and MS Dynamics 365 to manage customer profiles and transaction records.
- Adhered to regulatory and compliance standards related to KYC, AML, and transaction monitoring, reducing operational risks and errors.
- Supported branch operations by balancing the cash drawer daily, assisting in audit preparation, and ensuring timely reporting and documentation.
Education
MBA - Business Administration And Management
University Canada West
Vancouver, BC09-2025
Skills
- Banking & Cash Handling Operations
- CRM Software (Salesforce, Oracle FlexCube, MS D365)
- Customer Support & Issue Resolution
- Interpersonal Communication
- Front-line Service Excellence
- Team Collaboration & Workflow Coordination
Certification
- FACC Certified
- Xero Advisor Certified
- Preparing for CSC Exam
Timeline
Cashier
Loblaw Companies
08.2024 - Current
Customer Success Manager
Streamline Business India Pvt. Ltd.
10.2021 - 11.2023
Bank Teller
HDFC Bank
01.2019 - 09.2021
MBA - Business Administration And Management
University Canada West
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