Ashish Ashish
Brampton,ON
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Representative
Ariana Travel Agency
Mississauga , ON
2023.04 - 2024.03
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Education
High School Diploma -
George Brown College
Toronto, ON2023-05
Skills
- Call Management
- Appointment Scheduling
- Information Security
- Account updating
- Scheduling
- Inbound and Outbound Calling
- Product Knowledge
- Consultative Sales
- Report Generation
- Data Collection
- Data Entry
- Paperwork Processing
- Complaint resolution
- Retail sales customer service
- Administrative Support
Certification
- Valid Ontario G class License
- Smart Serve License
- Food Handler Certificate
- First Aid And CPR Certificate
- Data Analyst Certificate
- Inbound Marketing Certificate
- Managing Customer Service Certificate
- Help Desk Certificate
- Client Service Certificate
- Call Centre Certification
Language
- English
- Hindi
- Punjabi
- Urdu
- French
Availability
- Available Full Time and Part Time (As the company requires)
Timeline
Customer Service Representative
Ariana Travel Agency
2023.04 - 2024.03
High School Diploma -
George Brown College
- Valid Ontario G class License
- Smart Serve License
- Food Handler Certificate
- First Aid And CPR Certificate
- Data Analyst Certificate
- Inbound Marketing Certificate
- Managing Customer Service Certificate
- Help Desk Certificate
- Client Service Certificate
- Call Centre Certification
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