Ashirvad Patel
Team Manager
Edmonton,AB
Summary
Enthusiastic Team manager keen to help customers maximize product impact and usability. Amiably replies to all customer queries and consistently resolves client issues. Committed to improving user satisfaction numbers and supporting return patronage across all supported products also tracks and analyses all customer complaints and product faults. Contributes invaluable data to software development personnel. Produces exceptional products by leveraging actionable customer feedback data.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
Work History
Team Manager
DR.PHONE FIX
edmonton, AB
05.2022 - Current
- Complete store operational requirements by scheduling and assigning employees; following up on work results.
- Preparing staff schedule on daily basis.
- Maintain inventory by implementing purchasing plans and staying in contact with vendors and shippers.
- Maintain store staff by, selecting, orienting and provide training.
- Maintain store staff job results by counseling and disciplining employees; planning, monitoring and appraising job results.
- Prepare annual budget,schedule expenditures and analyses variances.
- Analyzed the problems of the cell phone units before proceeding with the repairs.
Head Technician
CELLXPRESS
Edmonton, AB
10.2020 - 05.2022
- Conducted repairs on cell phones brought in by customers to the shop.
- Trained newly hired technicians for repairing cell phone units.
- Referred to cell phone manuals to ensure the repairs done to the units are accurate.
- Repairing iPhones, Samsung, LG, Huawei, Blackberry and Motorola Mobile phones.
- Repairing iPads and Samsung Tablets.
GEEK SQUAD AGENT
Best Buy
Edmonton, AB
09.2020 - 01.2021
- Obtained client information by answering telephone calls.
- Informed clients of policies and procedures.
- Established strong customer relationships, building recommendations and loyalty.
Education
Advanced Diploma - International Business Management
SENECA COLLEGE
09.2018 -
Timeline
Team Manager
DR.PHONE FIX
05.2022 - Current
Head Technician
CELLXPRESS
10.2020 - 05.2022
GEEK SQUAD AGENT
Best Buy
09.2020 - 01.2021
Advanced Diploma - International Business Management
SENECA COLLEGE
09.2018 -
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