Ashirvad Patel
Edmonton,AB
Summary
Technical Sales Manager with a strong record in leading teams to exceed revenue targets by 15%-20%. Expertise in optimizing workflows and leveraging CRM data to enhance customer experiences, achieving a 4.8-star rating. Skilled in managing operations, inventory, and staff training to drive sales performance.
Overview
6
6
years of professional experience
Work History
Technical sales manager
Dr Phone Fix
Edmonton
05.2022 - Current
- Lead a high-performing team of 10+ employees to consistently exceed monthly store revenue targets by 15%–20% through strategic upselling and accessory attachments.
- Conduct weekly performance coaching, KPI tracking, and technical training sessions to improve team sales conversion rates by 25%.
- Managed end-to-end store operations, overseeing labor scheduling, P&L management, budget tracking, and cost-control initiatives to enhance profitability.
- Drove customer-first store culture, leveraging CRM data for optimized customer follow-ups, contributing to 4.8-star Google review rating.
- Directed inventory management and vendor coordination to maintain optimal stock levels and achieve 10% reduction in annual shrinkage.
Smartphone Technician
CellXpress
Edmonton
10.2020 - 04.2022
- Diagnosed, troubleshot, and repaired 30+devices daily (Apple, Samsung, LG, Motorola), achieving an exceptional 98% first-time fix rate while meeting strict turnaround time metrics.
- Delivered front-counter technical support, clarifying complex device issues to enhance walk-in customer satisfaction.
- Onboarded, trained, mentored 3 junior technicians, improving workflow and reducing repair errors.
Geek Squad Agent
Best Buy
Edmonton
09.2020 - 01.2021
- Acted as primary contact for client intake, diagnosing hardware/software faults and recommending customized Geek Squad protection plans and technical service solutions.
- Cultivated customer loyalty by guiding clients through diagnostic procedures, tracking repair pipelines, and delivering exceptional customer service.
- Assisted customers with product selection and technical support.
- Managed inventory levels to ensure product availability.
- Trained new team members on store policies and procedures.
Education
Toronto, ON -
Seneca College
Toronto, ONAhmedabad -
Ahmedabad University
Ahmedabad Skills
- Technical sales strategy
- Technical Sales Support
- CRM systems
- Sales strategy
- Client management
- Supply Chain Management
- Team leadership
- Performance evaluation
- Fast-paced multitasking
Timeline
Technical sales manager
Dr Phone Fix
05.2022 - Current
Smartphone Technician
CellXpress
10.2020 - 04.2022
Geek Squad Agent
Best Buy
09.2020 - 01.2021
Toronto, ON -
Seneca College
Ahmedabad -
Ahmedabad University